Items related to Operations Management: Improving Customer Service
This text is aimed at the introductory and MBA Production Operations Management market. This text provides a survey of the latest techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. The authors use 15 principles as a framework for organizing the text. This edition stresses teamwork, quality, and customer service in both manufacturing and services. The traditional topics such as product and service design, purchasing, inventory, location and layout, scheduling, etc., are included. There is not a great emphasis on the quantitative areas. This book is considered to be on the leading edge and offers an alternative to our other POM books.
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- PublisherIrwin Professional Publishing
- Publication date1991
- ISBN 10 0256082405
- ISBN 13 9780256082401
- BindingPaperback
- Edition number4
- Number of pages926
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OPERATIONS MANAGEMENT Improving Customer Service
Published by
Irwin Publishing, Homewood, IL
(1991)
ISBN 10: 0256082405
ISBN 13: 9780256082401
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Hardcover
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Book Description Hardcover. Fourth Edition. Very Good with no dust jacket; Textbook; B&W Illustrations; 926 pages. Seller Inventory # 38246
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Operations Management: Improving Customer Service
Published by
Irwin Professional Publishing
(1991)
ISBN 10: 0256082405
ISBN 13: 9780256082401
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Softcover
Quantity: 1
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Book Description Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00256082405-G
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Operations Management: Improving Customer Service
Published by
Irwin Professional Publishing
(1990)
ISBN 10: 0256082405
ISBN 13: 9780256082401
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Paperback
Quantity: 1
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Book Description Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Seller Inventory # CHL9524084
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Operations Management: Improving Customer Service
Published by
Irwin Professional Publishing
(1991)
ISBN 10: 0256082405
ISBN 13: 9780256082401
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1650grams, ISBN:9780256082401. Seller Inventory # 9122339
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