The Phone Book: Telephone Skills for Business Success Student Text

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9780256187441: The Phone Book: Telephone Skills for Business Success Student Text

The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

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Judith E Fisher
Published by Career Education (1995)
ISBN 10: 0256187444 ISBN 13: 9780256187441
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Fisher, Judith E
Published by Career Education (1995)
ISBN 10: 0256187444 ISBN 13: 9780256187441
New Paperback Quantity Available: 2
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Murray Media
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Book Description Career Education, 1995. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110256187444

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