Quantum Theory of Trust : The Secret of Mapping and Managing Human Relationships ("Financial Times")

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9780273681861: Quantum Theory of Trust : The Secret of Mapping and Managing Human Relationships (

"Maybe the underling by the water-cooler is your most valuable asset-How would you know?" Forbes.

"Network science is hot right now." The Times

“Network Science might well prove to be the next big buzz in management.”

 The Bookseller

How and where do things really get done in your business? Who are your visionaries, back-stabbers and unsung heroes? Where do ideas start and initiatives really get stuck?

Real working knowledge lies in the relationships between employees. Your organizational chart will tell you about authority, but it doesn't always show how things get done, created or communicated. You know the rules, but you don't know the ropes. For that, you need a map to the network, the corresponding informal structure that is usually invisible. Networks generate innovations, refine processes, build or undermine values and support or frustrate strategies.

Companies around the world are beginning to learn that they can profit by analyzing these invisible networks, and understanding their impact. In The Quantum Theory of Trust, the World’s leading expert on network science, Karen Stephenson, introduces the analysis of networks to identify the personalities and patterns of organisations, and shows how to manage the personal currency that counts in good networks: trust. Trust is the x-factor in network life. Understand it. Map it. Manage it.

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About the Author:

Dr. Karen Stephenson is internationally recognized in network theory and practice and the recipient of many awards in innovation, she has co produced five videos and is published in both academic and global media and is regularly featured in radio and television. She is president of NetForm and a professor, teaching at Harvard and Imperial College at the University of London. She has combined a legacy of practical management with 25 years of research in the areas of virtual work and human networks. Her pioneering work has been used by corporations and governments to manage change and to diagnose organizational deficiencies and efficiencies.

Review:

"The best ideas in any workplace arise out of the casual contacts among different groups. One of the pioneers in this way of analyzing organisations is Karen Stephenson" Malcolm Gladwell (author of the Tipping Point), New Yorker.

 “She’s out to redesign the global workplace, one culture at a time. And...people are listening." Los Angeles Times.

Author Article in World Business, October 2006

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