Service Quality in Hospitality Organizations

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9780304327881: Service Quality in Hospitality Organizations

This text examines the issue of quality and why it is important to hospitality. The book is intended for students and academics of both hospitality/tourism and business studies, as well as those working in the hospitality industry.

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Published by Cengage Learning EMEA
ISBN 10: 0304327883 ISBN 13: 9780304327881
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Published by Cengage Learning EMEA
ISBN 10: 0304327883 ISBN 13: 9780304327881
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