Study more effectively and improve your performance at exam time with this comprehensive guide. Written to work hand-in hand with MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, 9th Edition, this user-friendly guide includes a wide variety of learning tools to help you master the key concepts of the course.
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Warren Plunkett is a retired professor of management and Chairman of the Business Department at Wright College, City Colleges of Chicago. He holds a B.B.A. from Notre Dame University and an M.B.A. from Roosevelt University. Since graduating from Notre Dame, Warren has been a high school teacher, a systems analyst, a member of the U.S. Army Reserve, a management consultant, a college professor for 30 years at Wright College, and most recently an entrepreneur. Warren has authored several textbooks, including Supervision: The Direction of People at Work, Business, The Consumer in America, and Management: Meeting and Exceeding Customer Expectations. Warren has made numerous presentations to industry, and has served on numerous committees and led various workshops.
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Book Description Book Condition: New. Bookseller Inventory # 6174943-n
Book Description South-Western College Pub, 2007. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110324569734