Explains how to avoid dissatisfied customers, stresses the importance of quality customer service, tells how to handle common problems, and suggests a reward system to improve service
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Michael LeBoeuf, PhD, is an author, speaker, and professor emeritus of management at the University of New Orleans. His books, Working Smart and The Perfect Business, were internationally published, and he consults with businesses of all sizes ranging from Fortune 500 companies to small banks and medical practices.Language Notes:
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Book Description Putnam Adult, 1988. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110399133011
Book Description Putnam Adult, 1988. Hardcover. Book Condition: New. Brand New!. Bookseller Inventory # VIB0399133011