Benchmarking Handbook

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9780412735202: Benchmarking Handbook

Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

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Benchmarking is a powerful tool for improvement. It is one of the fastest growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. This unique text provides an excellent recipe for conducting a benchmarking study. Unlike other books on the subject it takes a systematic approach, giving the reader step-by-step instructions. The five-phase benchmarking wheel forms the framework for the book, with detailed descriptions of each phase being complemented by graphical navigation aids. This will serve as a quick and practical tutorial for benchmarking and as a handbook to be used by the team throughout the benchmarking study.

Review:

As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management

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Book Description Chapman and Hall, United Kingdom, 1996. Hardback. Book Condition: New. 1995 ed.. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. Bookseller Inventory # LIE9780412735202

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Book Description Chapman and Hall, United Kingdom, 1996. Hardback. Book Condition: New. 1995 ed.. Language: English . Brand New Book ***** Print on Demand *****. Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. Bookseller Inventory # APC9780412735202

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Book Description Chapman and Hall, United Kingdom, 1996. Hardback. Book Condition: New. 1995 ed.. Language: English . Brand New Book ***** Print on Demand *****.Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. Bookseller Inventory # APC9780412735202

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