Cruise Operations Management: Hospitality Perspectives

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9780415699532: Cruise Operations Management: Hospitality Perspectives

Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike.

Since the first edition of this book, there have been many important developments in the industry and this new edition features revised chapters on:

  • contemporary cruise operations
  • cruise geography
  • itinerary planning
  • health, safety and security
  • maritime issues and legislation.

In addition, there is a new chapter on 'Cruise Management Resources' intended to be of benefit to research students. Cruise Operations Management presents a range of issues illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated with cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. They include 'Roles and Responsibilities on a Cruise Ship', 'Customer Service Systems and Passenger Profiles' and 'Managing Food and Drink Operations Onboard'. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion.

The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can ‘dip in’ and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.

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About the Author:

Philip Gibson is Program Lead for Hospitality and Cruise Management at the University of Plymouth, UK.

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Philip Gibson
Published by Taylor Francis Ltd, United Kingdom (2012)
ISBN 10: 0415699533 ISBN 13: 9780415699532
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Book Description Taylor Francis Ltd, United Kingdom, 2012. Paperback. Book Condition: New. 2nd Revised ed.. Language: English . Brand New Book. Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Since the first edition of this book, there have been many important developments in the industry and this new edition features revised chapters on: * contemporary cruise operations * cruise geography * itinerary planning * health, safety and security * maritime issues and legislation. In addition, there is a new chapter on Cruise Management Resources intended to be of benefit to research students. Cruise Operations Management presents a range of issues illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated with cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. They include Roles and Responsibilities on a Cruise Ship , Customer Service Systems and Passenger Profiles and Managing Food and Drink Operations Onboard . Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can dip in and make use of specific material and case studies for use within a more generic hospitality or tourism learning context. Bookseller Inventory # AAZ9780415699532

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Philip Gibson
Published by Taylor Francis Ltd, United Kingdom (2012)
ISBN 10: 0415699533 ISBN 13: 9780415699532
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Book Description Taylor Francis Ltd, United Kingdom, 2012. Paperback. Book Condition: New. 2nd Revised ed.. Language: English . Brand New Book. Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Since the first edition of this book, there have been many important developments in the industry and this new edition features revised chapters on: * contemporary cruise operations * cruise geography * itinerary planning * health, safety and security * maritime issues and legislation. In addition, there is a new chapter on Cruise Management Resources intended to be of benefit to research students. Cruise Operations Management presents a range of issues illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated with cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. They include Roles and Responsibilities on a Cruise Ship , Customer Service Systems and Passenger Profiles and Managing Food and Drink Operations Onboard . Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can dip in and make use of specific material and case studies for use within a more generic hospitality or tourism learning context. Bookseller Inventory # AAZ9780415699532

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Book Description Taylor & Francis Ltd, 2012. Book Condition: New. 2012. 2nd Edition. Paperback. Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. Num Pages: 328 pages, 22 black & white illustrations, 42 black & white tables, 49 black & white halftones. BIC Classification: KNSG; KNSH. Category: (UU) Undergraduate. Dimension: 233 x 157 x 16. Weight in Grams: 500. . . . . . . Bookseller Inventory # V9780415699532

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Book Description Taylor & Francis Ltd. Book Condition: New. 2012. 2nd Edition. Paperback. Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. Num Pages: 328 pages, 22 black & white illustrations, 42 black & white tables, 49 black & white halftones. BIC Classification: KNSG; KNSH. Category: (UU) Undergraduate. Dimension: 233 x 157 x 16. Weight in Grams: 500. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780415699532

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