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Synopsis
A professional retail consultant discusses the basic principles, strategies, and methodology of providing good customer service
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About the Author
Peter Glen was a dynamic motivational speaker, bringing the true spirit of the theater to his presentations about customer service. His clients were some of the world's largest companies, including Adidas, Clairol, Karastan Bigelow, Kraft Foods, Nautica, Nike, Saatchi & Saatchi, TV Guide, and Wal-Mart. He received the Retail Advertising Hall of Fame Lifetime Achievement Award in 1999. He died in 2001.
"About this title" may belong to another edition of this title.
- PublisherBerkley Trade
- Publication date1992
- ISBN 10 0425132420
- ISBN 13 9780425132425
- BindingMass Market Paperback
- LanguageEnglish
- Number of pages239
- Rating
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Its Not My Department
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It's Not My Department!
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It's Not My Department!
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Penguin Publishing Group, 1992
ISBN 10: 0425132420
ISBN 13: 9780425132425
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It's Not My Department!
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ISBN 10: 0425132420
ISBN 13: 9780425132425
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It's Not My Department!: How America Can Return to Excellence-- Giving and Receiving Quality Service
Published by
Berkley Publishing Group, 1992
ISBN 10: 0425132420
ISBN 13: 9780425132425
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It's Not My Department!
Published by
Berkley Trade, 1992
ISBN 10: 0425132420
ISBN 13: 9780425132425
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