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SwitchPoints is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years becoming North America′s top–performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company–wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, SwitchPoints offers lessons that can be applied to any organization seeking to improve the bottom line by improving their culture.
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Praise for switchpoints
"SwitchPoints is great reading for anyone in a leadership role. The lessons on the importance of culture are clear and transferable. I highly recommend this book."
William R. Johnson, Chairman, President, and CEO H.J. Heinz Company
"Any successful service business is the result of both sound management and good leadership qualities epitomized by Hunter Harrison and the team that transformed CN from an economic laggard to the leader in its field."
Frederick W. Smith, Chairman and CEO FedEx Corporation
"SwitchPoints is a fascinating account of how the proper use of resources and technologies can be beneficial to everyone, including workers. The sweeping changes at CN Rail were awkward and difficult to accept at first, but have influenced the renewal of rail transport across the continent."
Buzz Hargrove, National President Canadian Auto Workers
"SwitchPoints is a powerful blueprint for transformational change for any leader who faces seemingly insurmountable organizational challenges, including the one to either perish or persist."
John Dineen, President and CEO GE – Transportation
"The transformation of Canadian National Railway from industry laggard to industry leader is a remarkable story. SwitchPoints offers a fascinating look at how Hunter Harrison led the CN team to accomplish that transformation."
Wick Moorman, CEO Norfolk Southern Corporation
For an online assessment of your company′s culture, please visit www.switchpointsbook.com.About the Author:
JUDY JOHNSON, PHD, a Partner with the Continuous Learning Group (CLG), applies behavioral science to help leaders create environments that dramatically improve organizational performance and profitability. Johnson coaches executives on personal leadership and executing strategies through pinpointing key behaviors that lead to success.
LES DAKENS, retired Senior Vice President of People for CN, was responsible for strategic direction of CN′s Human Resources and Labour Relations in North America and worldwide. Prior to joining CN, Dakens was Vice President of Human Resources for the North American division of the H.J. Heinz Company.
PETER EDWARDS, Vice President of Human Resources for CN, is responsible for human resources, culture change, implementation, leadership, and organizational development. He assisted CN′s CEO in writing two landmark books for employees.
EDWARD (NED) MORSE, a Senior Partner with CLG, offers three decades of experience helping Fortune 500 executives develop and implement business–critical strategies. Morse has worked with clients in transportation, petrochemicals, food service, healthcare, engineering, telecommunications, insurance, pharmaceuticals, and retail.
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