Hotel Front Office Management

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9780470637524: Hotel Front Office Management
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Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

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From the Back Cover:

The complete guide to running a hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology s role in the modernized front office.

Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:

  • A new chapter on property management systems to address industry–wide changes
  • Practical case study problems in each chapter
  • Commentaries from hotel front office managers, general managers, and other department managers
  • Articles on the international hotel work force
  • Additional case studies for applying theory and developing problem–solving strategies

Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel s front office.

About the Author:

James A Bardi, Ed.D, CHAis the director of the Hospitality Management Program at Penn State Berks Campus and the World Campus at Penn State University.

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Other Popular Editions of the Same Title

9780470955659: Hotel Front Office Management (Bardi)

Featured Edition

ISBN 10:  0470955651 ISBN 13:  9780470955659
Publisher: Wiley, 2011
Softcover

9780471687108: Hotel Front Office Management

Wiley, 2006
Hardcover

9780471013969: Hotel Front Office Management

Wiley, 2002
Hardcover

9780442020842: Hotel Front Office Management (Hospitality, Travel & Tourism)

Van No..., 1996
Hardcover

9780442318611: Hotel Front Office Management

Van No..., 1990
Hardcover

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