Credibility: How Leaders Gain and Lose It, Why People Demand It

3.89 avg rating
( 565 ratings by Goodreads )
 
9780470651711: Credibility: How Leaders Gain and Lose It, Why People Demand It
View all copies of this ISBN edition:
 
 

The first true revision of the classic book from the bestselling author of The Leadership Challenge

As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore in Credibility why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must "Say what you mean and mean what you say." This first full revision of the book since its initial publication in 1993 features new case studies from around the world, fully updated data and research, and a streamlined format. Written by the premier leadership experts working today, Credibility:

  • Reveals the six key disciplines that strengthen a leader's capacity for developing and sustaining credibility.
  • Provides rich examples of real managers in action
  • Includes updates to?the applications?and research

This personal, inspiring, and genuine guide helps you understand the fundamental importance of credibility for building personal and organizational success.

"synopsis" may belong to another edition of this title.

Review:



Q&A with Authors Jim Kouzes and Barry Posner

Author Jim Kouzes
Why is credibility so important?
Credibility is the foundation of leadership: This is the inescapable conclusion we have come to after more than thirty years of research into the dynamics of the relationship between leaders and constituents. Leadership is a relationship. You can't talk about leadership without talking about the expectations of those who are led. The three qualities people most look for and admire in leaders—that they be honest, competent, and inspiring—are the qualities that comprise what communication researchers refer to as source credibility. Simply put, people won't believe the message if the don't believe in the messenger.

Once credibility is lost, is it possible to gain it back?

Yes, it is. But first, let's remind ourselves that despite everyone's best intentions, despite the pursuit of flawless leadership, things don't always go as planned, expected, or promised. Sometimes circumstances change, and you can no longer do what you said you would do. Sometimes you realize, probably belatedly, that you don't have the competence or resources to do what you said. Sometimes you and others make errors in judgment or choose the wrong strategies. Sometimes you just mess up. No human being is exempt from failure. The trouble is that leadership failures and human frailties can sometimes seriously damage your credibility. That's why it's important to understand what you can do to regain credibility if ever you should tarnish or lose it.

Once that happens, you need to follow what we call the Six A's of Leadership Accountability: Accept, Admit, Apologize, Act, Amend, and Attend. When people are asked what's the most important thing a leader should do after making a mistake, the universal response is “admit it.” First, you have to accept personal responsibility for your actions, and, in the case of leaders, the actions of your organization. Then you have to publicly acknowledge that you have made a mistake. Offering an apology is another important step in rebuilding credibility. It lets constituents know that you are concerned about the impact your actions may have had on them, as well as the problems your actions may have caused them. Quick action to deal with the immediate consequences of a mistake needs to follow an apology. A quick response lets others know that you are going to do something about the problem. Making amends for mistakes is also a necessary but often overlooked part of the rebuilding process. People don't expect you to resign for an honest error or lapse in judgment, but they do expect some form of reparation or personal participation in the hardship. The amends should fit the problem. And finally, to make sure that you are attuned to the influence your actions are having on restoring lost credibility, you should pay close attention to the reactions of your constituents.

This is the first true revision of Credibility since its initial publication in 1993. Why revise it now?
Author Barry Posner
Timing is everything. When the first edition of Credibility was published in 1993, we noted that nearly half of America's workforce was cynical. The late 1980s and early 1990s were also a period of recession—there were few jobs, we were also recovering from a market crash, and we had begun the Gulf War. Public faith in its leaders was low. In the late nineties and at the turn of the century, we saw increases in trust, confidence, and credibility among leaders of major institutions. But these shifts turned out to be very short-lived. After rising for a decade, confidence in institutions and leaders began to slide in the early 2000s, and by 2007 trust (the key ingredient of credibility) had taken a nosedive. Whatever gains had been achieved had been lost. People doubted the competence of leaders, and they also questioned their integrity. Scandals, financial misdeeds, and greed had taken their toll on people's belief in their leaders. And when the economic collapse and subsequent recession hit in 2007-2008, cynicism and distrust soared. We may have hit bottom again, but it's too soon to tell.

Leaders need to take more seriously the importance of earning and sustaining credibility. We revised this book because we want to offer a useful framework and practical suggestions on what leaders can do to increase the trust and confidence others have in them. We won't see increases in engagement or performance until we see significant increases in leader credibility.

What is different in this new edition? (Or, what can fans of the first edition of Credibility expect from this new edition?)
This new edition of Credibility is completely revised and has a longer and broader reach than the earlier book. Our research is global, and the cases in this edition reflect that. From Asia and Australia to Europe, the Middle East, and North and South America, we show how people around the world affirm that credibility is the foundation of leadership. All the cases in this book have been updated, and 90 percent of them are new to this volume. They are fresh illustrations of the changing nature of the context in which people now work, especially as new generations enter the workforce.

This second edition is also slimmed down from the original. In addition to the worthy goal of saving the planet some paper, we trimmed the length for several reasons. First, we sharpened the focus on our central theme: how leaders earn and sustain credibility. In the first edition, we took detours into issues of service quality, for example, which, while important, weren't directly on message. Second, technology now allows us to move some of our research to our website. Third, we developed an entirely new companion volume to accompany this book. Strengthening Credibility: A Leader’s Workbook provides many developmental and application exercises for building and sustaining credibility.

What has not changed is our intense interest in how values clarification and culture creation must be at the top of a leader’s agenda. Some of our earliest research clearly shows that commitment, satisfaction, productivity, and other positive outcomes are significantly higher when people shared the values of their organizations. This finding is reaffirmed in our most current studies.

From the Back Cover:

"Credibility is the most timely and important issue ofour age. And with this book, based on a solid foundation ofresearch plus their years of experience, Jim Kouzes and BarryPosner have thrown us a Hail Mary pass that can help to restoreconfidence and trust in our institutions. I am personally gratefulto receive their pass. I bet that you will be too."
Warren Bennis, Distinguished Professor of Business,University of Southern California; author, Still Surprised: AMemoir of a Life in Leadership

"My first suggestion on how to build your credibility: read thisbook and apply what you learn! Nothing is more important to aleader than credibility. Jim and Barry do a wonderful job ofshowing us all why it matters, how to earn it, and how to keep it!Another amazing contribution from the world's authorities onleadership!"
Marshall Goldsmith, author, MOJO and WhatGot You Here Won't Get You There

"Credibility should be on the must-read list for allleaders and potential leaders, and should be a required text forall business majors. Jim Kouzes and Barry Posner clearly outlinethe values and traits of credible leaders, and they both confirmand support the theory that we all want to work for 'credible'leaders. It is a fantastic read for all of us who aspire to be theleader that others want to follow."
Ann Rhoades, author, Built on Values;president and founder, People Ink

"Over the past twenty-five years, Jim Kouzes and Barry Posnerhave built—no exaggeration—the most significant body ofleadership work on the planet. Credibility is a masterpiece becauseit accomplishes the seemingly impossible: it boils the vast,often-complicated and confusing act of leadership down to itspurest essence and then teaches us how to put it into practice inall aspects of our lives. Simply put, this book will not onlyinspire you to make a difference, it will help you do it."
Steve Farber, author, The Radical LeapRe-Energized and Greater Than Yourself; president,Extreme Leadership, Inc.

"When I graduated from business school back in the early 1980s,I thought I had to be a 'superhuman' if I were to ever be a CEOsome day. After two dozen years of being a CEO, I now know thatit's not about being superhuman; it's instead about being a superhuman. If there's one leadership book that is the operating manualfor how to be a super leader and a super human at the same time, itis Credibility. Loved every word of it!"
Chip Conley, founder and executive chairman, Joie deVivre; author, PEAK and Emotional Equations

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
Gonia Books
(Pleasant View, TN, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # HBM-44251-DM

More information about this seller | Contact this seller

Buy New
US$ 5.86
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

2.

James M. Kouzes, Barry Z. Posner
Published by John Wiley and Sons Ltd, United Kingdom (2011)
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description John Wiley and Sons Ltd, United Kingdom, 2011. Hardback. Condition: New. 2nd Edition. Language: English. Brand new Book. The first true revision of the classic book from the bestselling author of The Leadership Challenge As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore in Credibility why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must "Say what you mean and mean what you say." This first full revision of the book since its initial publication in 1993 features new case studies from around the world, fully updated data and research, and a streamlined format. Written by the premier leadership experts working today, Credibility: * Reveals the six key disciplines that strengthen a leader's capacity for developing and sustaining credibility. * Provides rich examples of real managers in action * Includes updates to the applications and research This personal, inspiring, and genuine guide helps you understand the fundamental importance of credibility for building personal and organizational success. Seller Inventory # AAH9780470651711

More information about this seller | Contact this seller

Buy New
US$ 19.85
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

James M. Kouzes; Barry Z. Posner
Published by John Wiley and Sons
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Quantity Available: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description John Wiley and Sons. Condition: New. Brand New. Seller Inventory # 0470651717

More information about this seller | Contact this seller

Buy New
US$ 16.37
Convert currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, rates & speeds

4.

Kouzes, James M.
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Quantity Available: 4
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2011. HRD. Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # IB-9780470651711

More information about this seller | Contact this seller

Buy New
US$ 16.15
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

5.

James M. Kouzes, Barry Z. Posner
Published by John Wiley and Sons Ltd, United Kingdom (2011)
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description John Wiley and Sons Ltd, United Kingdom, 2011. Hardback. Condition: New. 2nd Edition. Language: English . Brand New Book. The first true revision of the classic book from the bestselling author of The Leadership Challenge As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore in Credibility why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must Say what you mean and mean what you say. This first full revision of the book since its initial publication in 1993 features new case studies from around the world, fully updated data and research, and a streamlined format. Written by the premier leadership experts working today, Credibility: Reveals the six key disciplines that strengthen a leader s capacity for developing and sustaining credibility. Provides rich examples of real managers in action Includes updates to the applications and research This personal, inspiring, and genuine guide helps you understand the fundamental importance of credibility for building personal and organizational success. Seller Inventory # AAH9780470651711

More information about this seller | Contact this seller

Buy New
US$ 20.47
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

6.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
Qwestbooks COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # Z0470651717ZN

More information about this seller | Contact this seller

Buy New
US$ 21.57
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

7.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
Best Bates
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # Z0470651717ZN

More information about this seller | Contact this seller

Buy New
US$ 21.57
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

8.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
Bookhouse COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # Z0470651717ZN

More information about this seller | Contact this seller

Buy New
US$ 21.57
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

9.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
BookShop4U
(PHILADELPHIA, PA, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # Z0470651717ZN

More information about this seller | Contact this seller

Buy New
US$ 21.57
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

10.

Kouzes, James M.; Posner, Barry Z.
Published by Jossey-Bass
ISBN 10: 0470651717 ISBN 13: 9780470651711
New Hardcover Quantity Available: 1
Seller:
Mega Buzz
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description Jossey-Bass. Hardcover. Condition: New. 0470651717. Seller Inventory # Z0470651717ZN

More information about this seller | Contact this seller

Buy New
US$ 21.57
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book