The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business

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9780470917398: The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business
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The best thinking and actions in the fast-moving arena ofcollaboration and knowledge management

The New Edge in Knowledge captures the most practical andinnovative practices to ensure organizations have the knowledgethey need in the future and, more importantly, the ability toconnect the dots and use knowledge to succeed today.

  • Build or retrofit your organization for new ways of working andcollaboration by using knowledge management
  • Adapt to today's most popular ways to collaborate such associal networking
  • Overcome organization silos, knowledge hoarding and "notinvented here" resistance
  • Take advantage of emerging technologies and mobile devices tobuild networks and share knowledge
  • Identify what can be learned from Facebook, Twitter, Google andAmazon to make firms and people smarter, stronger and faster

Straightforward and easy-to-follow, this is the resource you'llturn to again and again to get-and stay-in the know. Plus, the bookis filled with real-world examples – the case studies andsnapshots of how best practice companies are achieving success withknowledge management.

Praise for The New Edge in Knowledge: How KnowledgeManagement is Changing the Way We Do Business

“You may think you know knowledge management, but this isnew—how knowledge initiatives can incorporate social media,mobile technologies, and learning, for example. This bookintegrates the new knowledge management with the best of the old,such as communities of practice and measurement. KM still matters,and this book tells you why.”
Thomas H. Davenport, President’s DistinguishedProfessor of IT and Management, Babson College

"Over the last decade, knowledge management has emerged as a keysuccess factor for the modern corporation, driven by tremendousadvances in business analytics. This book studies the bestpractices in knowledge management and how leadership companies areapplying them today."
Virginia M. Rometty, Senior Vice President and GroupExecutive Sales, Marketing and Strategy, IBM

“APQC has been on the leading edge of knowledge managementfor almost two decades. O’Dell and Hubert have captured thosebest practices and created a road map to transform the way peoplework. Reap the benefits of their experience.”
C. Jackson Grayson, Chairman and Founder, APQC andco-author of If Only We Knew What We Know

The New Edge in Knowledge is a useful how-tomanual that takes best practice sharing and organizationalcapability building to the next level: Web 2.0, social networking,mobility, and communities of practice. National and internationalexamples show how companies can create strategic alignment andsystematic management to transfer knowledge rapidly andeffectively.”
Rosabeth Moss Kanter, Harvard Business Schoolprofessor and author of SuperCorp: How Vanguard Companies CreateInnovation, Profits, Growth, and Social Good

"What has made our KM program strong is sticking to thefundamentals-- that's exactly what this book outlines. It providestrusted advisor guidance on how any company or organization cantake the concrete steps to create and implement a world class KMstrategy."
Dan Ranta, Director of Knowledge Sharing,ConocoPhillips

“Carla O'Dell and Cindy Hubert have written an amazinglydown to earth, useful and practical book on knowledge managementand its importance to modern business. Starting with thedistinction between information and knowledge, they provide aviewpoint that leaves IT in the dust. Read it to prepare fortomorrow's world!”
A. Gary Shilling, President, A. Gary Shilling &Co., Inc.

“A practical business approach to knowledge management,this book covers KM's value proposition for any organization,provides proven strategies and approaches to make it work, shareshow to measure KM's impact, and illustrates high level knowledgesharing with wonderful case studies. Well done!”
Jane Dysart, Conference Chair, KMWorld & Partner,Dysart & Jones Associates

“This book is a tour de force in the field of knowledgemanagement. Read every single page and learn about best practicesfrom the leading firms around the world. All of this and more fromthe company that leads the way in the field: APQC. I highlyrecommend it for your bookshelf.”
Dr. Nick Bontis, Director, Institute for IntellectualCapital Research

“Food for thought from two of the pioneers. CarlaO’Dell and Cindy Hubert have been in the trenches with manyof the organizations that have succeeded in leveraging KM forbusiness benefit. They recognized early the symbiotic relationshipbetween knowledge flow and work flow and have guided practitionersin the quest to optimize and streamline both.”
Reid Smith, Enterprise Content Management Director,Marathon Oil Company

“Carla O’Dell and Cindy Hubert take knowledgemanagement from vague idea to strategic enabler. In so doing, theyclear up the not only the whats, but the whys and the hows. Thisbook establishes knowledge management as an organizationaldiscipline. The authors offer a straightforward set of executionsteps, coaching readers on how to launch their own knowledgemanagement programs in a deliberate and rigorous way.”
Jill Dyché, Partner and Co-Founder, BaselineConsulting; Author of Customer Data Integration: Reaching a SingleVersion of the Truth

“The authors and APQC have put together an excellent‘how to’ manual for Knowledge Management (KM) that canbenefit any organization, from those experienced in KM to thosejust starting. The authors have taken their years of experience andexcellence in this field and written a masterful introduction anddesign manual that incorporates industry best-practices and alertsreaders to the pitfalls they are likely to encounter. This bookneeds to be in the hands of every KM professional and corporatesenior leader.”
Ralph Soule, a member of the US Navy

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From the Back Cover:

"You may think you know knowledge management, but this isnew—how knowledge initiatives can incorporate social media,mobile technologies, and learning, for example. This bookintegrates the new knowledge management with the best of the old,such as communities of practice and measurement. KM still matters,and this book tells you why."
Thomas H. Davenport, President's DistinguishedProfessor of IT and Management, Babson College

"Over the last decade, knowledge management has emerged as a keysuccess factor for the modern corporation, driven by tremendousadvances in business analytics. This book studies the bestpractices in knowledge management and how leadership companies areapplying them today."
Virginia M. Rometty, Senior Vice President and GroupExecutive Sales, Marketing and Strategy, IBM

"APQC has been on the leading edge of knowledge management foralmost two decades. O'Dell and Hubert have captured those bestpractices and created a road map to transform the way people work.Reap the benefits of their experience."
C. Jackson Grayson, Founder and Chairman, APQC andcoauthor of If Only We Knew What We Kno

"The New Edge in Knowledge is a useful how-to manual thattakes best practice sharing and organizational capability buildingto the next level: Web 2.0, social networking, mobility, andcommunities of practice. National and international examples showhow companies can create strategic alignment and systematicmanagement to transfer knowledge rapidly and effectively."
Rosabeth Moss Kanter, Professor, Harvard BusinessSchool, and author of SuperCorp: How Vanguard Companies CreateInnovation, Profits, Growth, and Social Good

"What has made our KM program strong is sticking to thefundamentals—that's exactly what this book outlines. Itprovides trusted advisor guidance on how any company ororganization can take the concrete steps to create and implement aworld-class KM strategy."
Dan Ranta, Director of Knowledge Sharing,ConocoPhillips

Visit www.NewEdgeInKnowledge.com to learn more and join thediscussion.

From the Inside Flap:

Knowledge management (KM) has come of age, and the time to reapits many benefits is now. Learn how some of today's leadingorganizations have achieved impressive results in KM, and apply thesame strategic principles in your organization with the expertguidance found in The New Edge in Knowledge.

Sharing their decades of experience at the American Productivity& Quality Center (APQC)—an unrivaled resource forperformance analytics, best practices, process improvement, andknowledge management—authors Carla O'Dell and Cindy Hubertpresent the best, most practical, and most innovative practicesdrawn from their firm's pioneering research and collaboration withsome of the world's best organizations, including IBM, the U.S.Navy, ConocoPhillips, Fluor, Petrobras, and dozens of others.

The New Edge in Knowledge shows you how to implement a provenorganization-wide KM strategy that works. The end result is arobust and steadfast enterprise KM program that guarantees yourorganization's success today and tomorrow.

This new release details APQC's KM program framework for:

  • Focusing attention on the true value proposition for KM

  • Determining an organization's most critical knowledge

  • Ensuring knowledge flows where it needs to

  • Building a strategic business case

  • Selecting the right portfolio of KM approaches

  • Incorporating those approaches into employees' daily worklife

  • Laying out a thriving infrastructure through governance, roles,and funding

  • Branding and communicating KM

  • Measuring a KM program and ensuring it continues to add newvalue

Whether you're just starting with KM, starting over, or tryingto figure out the next big thing, The New Edge in Knowledge willsave you time and money and will help you operate at the highestlevel of KM maturity.

Visit www.NewEdgeInKnowledge.com to:

  • Access resource files for each chapter

  • Join the discussion blog

  • Learn about upcoming presentations

"About this title" may belong to another edition of this title.

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