Introduction to Management in the Hospitality Industry (Wiley Service Management Series) - Softcover
Synopsis
This edition has been updated and revised to reflect the latest trends in this dynamic and ever-changing industry. Features new chapters on managing service, international hospitality and restaurant operations. Fresh material concerned with developments in lodging, food service and tourism has been added. Coverage of travel agents and their role has been expanded. Offers a view of what the industry will face in the near future.
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From the Back Cover
The revised edition of the classic introductory volume to hospitality management
Introduction to Management in the Hospitality Industry covers all aspects of managing in the business, from operational issues to the role of management. This extensively revised Seventh Edition continues to set itself apart with:
* A new, full-color interior design
* New and revised Internet exercises
* More than 230 photographs, figures, and tables from a diverse cross section of hospitality spots around the world
* Case histories
* Global hospitality notes and industry practice notes
* Chapter review questions
The authors' accessible treatment makes it easy for students to gain a clear understanding of the size and scope of this expanding industry and what goes into managing it. Introduction to Management in the Hospitality Industry, Seventh Edition is the perfect beginning for students interested in a management career in the hospitality sector.
Visit the accompanying Web site at www.wiley.com/college
About the Author
TOM POWERS is Professor Emeritus at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada.
CLAYTON W. BARROWS is Associate Professor at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada.
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Introduction to Management in the Hospitality Industry (Wiley Service Management Series)
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Introduction to Management in the Hospitality Industry
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Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471310352
ISBN 13: 9780471310358
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