Business The Volunteer Management Handbook

ISBN 13: 9780471371427

The Volunteer Management Handbook

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9780471371427: The Volunteer Management Handbook

"Until now, we and other nonprofits had to find out the hard way by trial and error that garnering the energies of today s volunteers means answering their special needs. That s where The Volunteer Management Handbook comes in, with helpful, practical, and proven solutions to the often overlooked problems of effectively managing volunteer efforts."
From the Foreword by Kathleen Behrens Executive Director, New York Cares

The VolunteerManagement Handbook

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook offers the nonprofit manager a complete guide to establishing and maintaining an active and effective volunteer program. In one handy reference volume, the Handbook offers practical guidance on such essential issues as:

  • Motivating people to volunteer their time and services
  • Developing a detailed Volunteer Management Policy Manual
  • Recruitment, orientation, and retention
  • Training volunteers
  • Recognition and reward systems for volunteers
  • Volunteers and the law: liabilities, immunities, and responsibilities

Designed for all nonprofit and fund-raising professionals as well as volunteer leaders, The Volunteer Management Handbook is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

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From the Publisher:

This handy desktop reference contains all the information a nonprofit manager needs in order to establish and maintain an active volunteer program. Provides crucial material on legal issues ranging from standard employment law to risk management and such management practices as recruiting, training and integrating volunteers into the general organizational structure. Features guidelines, suggestions, checklists and sample forms plus proven strategies and techniques from experts in the nonprofit sector.

From the Inside Flap:

Despite the challenges and pressures of the U.S. economy, Americans are still volunteering in record numbers. With nonprofits struggling to provide services that directly affect our quality of life, volunteers have become even more vital to nonprofit organizations. Now more than ever, effective management of our splendid volunteer resources is imperative if we are to evoke, focus, and sustain their motivation, resources, and skills into providing the growing array of human services offered by our people-helping agencies and organizations.

Covering all aspects of the management of volunteer programs, the Second Edition of The Volunteer Management Handbook has been completely updated to reflect the latest in volunteer resource management (VRM): best practices; effective policies and policy making; demographics and social evolution; planning and analysis (program and participant) in volunteer programs; recruiting, orienting, and training volunteers; volunteer evaluation (program and volunteer); ethics and professionalism; and state, national, and international programs.

Edited by nonprofit expert Tracy Connors, this practical volume provides useful perspectives and guidance for volunteer resource management issues, as well as highlighting and explaining the trends, issues, and developments that lie ahead. Contributions are featured from visionary nonprofit professionals, outlining the present and future of more successful volunteer resource management, to explain how to:

  • Manage more effectively within dynamic, fluid organizational and program environments, including managing performance in both a strategic and tactical context to achieve impressive results.

  • Use advanced information management technology and networking to change "technology walls" to "program bridges" at every stage of the VRM process—from recruiting, marketing, and orientation, to coordination, scheduling, evaluation, and recognition.

  • Understand—and change—organizational culture to establish a growth-filled environment for volunteers and staff.

  • Reassess your organization's volunteer resource management model and planning to develop VRM policies that help protect your organization from risk, yet promote involvement, quality programming, increased productivity, and greater volunteer satisfaction.

  • Use creatively and effectively the growing number of potential volunteer options offered by social media, economic conditions, cultural and technological advances to expand and enrich your VRM program offerings.

Now available as both an online and print publication, this invaluable guide offers seventeen additional online chapters, exclusively through the new edition's companion website. Learn to get, develop, and keep the right volunteers for your nonprofit with the proven guidance found in The Volunteer Management Handbook, Second Edition, the must-read every nonprofit needs to create a volunteer-happy organization.

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