Hospitality Information Systems and E-Commerce

Softcover

ISBN 10: 0471478490 ISBN 13: 9780471478492

Publisher: Wiley, 2005

Up-to-date coverage of how technology impacts management in thehospitality industry

In order to succeed in today's business world, hospitalitymanagers must have a wealth of knowledge when it comes totechnology. Hospitality Information Systems and E-Commerceprovides this essential information. Covering the technology usedin each segment of the hospitality industry - lodging, foodservice,and tourism - this insightful book emphasizes the managementdecisions necessary to purchase, implement, and execute technologyinitiatives in a hospitality operation.

Packed with industry examples that illustrate the influence oftechnology on management and customer service, HospitalityInformation Systems and E-Commerce:

• Provides an overview of information technology basics,including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on thehospitality industry, as well as how managers can implementsuccessful e-commerce strategies into their business
• Features interviews with information technology professionalsin the hospitality industry
• Includes "On the Job" vignettes that show readers how theconcepts covered in each chapter translate into the management of ahospitality operation
• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers anin-depth look at how hospitality managers can most effectively usetechnology to benefit their business, and is a must-have resourcefor students and professionals seeking to learn more about thiscutting-edge topic.

About the Author:

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.