Business Process Outsourcing: The Competitive Advantage

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9780471655770: Business Process Outsourcing: The Competitive Advantage
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Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage.
This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations.
* Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative.
* Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

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From the Inside Flap:

Outsourcing is a hot topic in the business press, but it’shardly new. A key methodology in today’s business world,business process outsourcing (BPO) lets companies take fulladvantage of the realities of globalization by exporting certainbusiness processes to outside providers who can do it cheaper,faster, or better. The benefits of BPO in terms of cost andcompetition are obvious, but it’s also an effective way forcompanies to focus more on their core competencies. Outsourcingperipheral functions lets companies concentrate on what they dobest.

Many functions can be and are regularly outsourced, such aspayroll and benefits, customer service, call centers, technicalsupport, and even manufacturing, but BPO is much more than themovement of jobs from one place to another. Like other businessmethodologies such as Six Sigma, BPO is a process that must beundertaken carefully and judiciously to produce maximum benefit forbusinesses.

This book presents a step-by-step approach to understanding theproper application of BPO, assessing the BPO opportunities withinan organization, and managing the initiative effectively. Coveringmore than just the nuts and bolts of BPO, this comprehensiveresource also examines the vital, real-world issues of BPO’seffect on employees and interoffice relationships–helpingmanagers control the pace of change and balance the interests ofemployees and shareholders. Regardless of the processes involved orthe revolutionary nature of modern business, all organizations arebuilt on human beings, and managing human relationships in times ofchange is a task for which all managers must be prepared. Coveringnot only practical business considerations but ethical ones aswell, this is an indispensable source of information thatbusinesses large and small won’t want to do without.

Enabling real cost reductions for both organizations and theircustomers alike, BPO is as inevitable a revolution as the businessworld has seen in decades. Those business managers who fail torecognize and realize the competitive advantage it offers willlearn too late that the global economy has passed them by.

From the Back Cover:

Business Process Outsourcing is for business leaders who understandthe reality of globalization–and understand the consequencesof falling behind in a highly competitive marketplace. Businessprocess outsourcing (BPO) offers businesses the opportunity to cutcosts for themselves and their customers, as well as establish ameaningful competitive advantage. This book takes a comprehensivelook at BPO, revealing how today’s best companies are makingit a core business principle. Inside, you’ll find expertguidance on every aspect of BPO:

  • Identifying and selecting outsourcing opportunities
  • Managing the costs of BPO
  • Choosing vendors
  • Handling BPO contracts
  • Managing the transition to BPO
  • Managing the buyer-vendor relationship
  • Infrastructure needs and considerations
  • Risks and mitigation strategies

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Book Description John Wiley and Sons Ltd, United States, 2004. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution. Seller Inventory # AAH9780471655770

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Book Description John Wiley and Sons Ltd, United States, 2004. Hardback. Condition: New. 1. Auflage. Language: English . Brand New Book. Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward how to approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution. Seller Inventory # AAH9780471655770

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Book Description John Wiley and Sons Ltd, United States, 2004. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution. Seller Inventory # LIE9780471655770

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Book Description Wiley. Hardcover. Condition: New. 241 pages. Dimensions: 9.1in. x 6.2in. x 0.9in.Business Process Outsourcing (BPO) is becoming the new revolution as companys of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. Discusses both the how and why of business process outsourcing with a straightforward how to approach. Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. Empowers businesses of all sizes to take advantage of this all-encompassing business revolution. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Seller Inventory # 9780471655770

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