MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70 - 271 and 70 - 272 - Hardcover

Ferguson, Bill; Causey, Brad

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9780471789291: MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70 - 271 and 70 - 272

Hardcover

ISBN 10: 0471789291 ISBN 13: 9780471789291

Publisher: Sybex, 2006

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If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide.

Inside you'll find:

Practical information on how to analyze problems and provide support to end users
Hundreds of challenging review questions
Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards

Authoritative coverage of all exam objectives, including:

Exam 70-271

Installing a Windows Desktop Operating System
Managing and Troubleshooting Access to Resources
Configuring and Troubleshooting Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments
Troubleshooting Network Protocols and Services

Exam 70-272

Configuring and Troubleshooting Applications
Resolving Issues Related to Usability
Resolving Issues Related to Application Customization
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security

SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.

ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.

Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

Visit www.sybex.com for all of your Microsoft certification needs

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

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About the Author:

Bill Ferguson, MCT, has been in the computer industry for over fifteen years. He was a Certified Technical Trainer with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. Bill has written many other books including Sybex's Network+ FastPass.

Brad Causey, MCT, is a technical trainer and consultant in the southeast United States. He runs a security consulting company and also develops courseware and training videos with many online training vendors.

"About this title" may belong to another edition of this title.