This book attacks the conventional wisdom that bureaucrats are bunglers and the system can't be changed. Michael Barzelay and Babak Armajani trace the source of much poor performance in government to the persistent influence of what they call the bureaucratic paradigm—a theory built on such notions as central control, economy and efficiency, and rigid adherence to rules. Rarely questioned, the bureaucratic paradigm leads competent and faithful public servants—as well as politicians—unwittingly to impair government's ability to serve citizens by weakening, misplacing, and misdirecting accountability.
How can this system be changed? Drawing on research sponsored by the Ford Foundation/Harvard University program on Innovations in State and Local Government, this book tells the story of how public officials in one state, Minnesota, cast off the conceptual blinders of the bureaucratic paradigm and experimented with ideas such as customer service, empowering front-line employees to resolve problems, and selectively introducing market forces within government. The author highlights the arguments government executives made for the changes they proposed, traces the way these changes were implemented, and summarizes the impressive results. This approach provides would-be bureaucracy busters with a powerful method for dramatically improving the way government manages the public's business.
Generalizing from the Minnesota experience and from similar efforts nationwide, the book proposes a new paradigm that will reframe the perennial debate on public management. With its carefully analyzed ideas, real-life examples, and closely reasoned practical advice, Breaking Through Bureaucracy is indispensable to public managers and students of public policy and administration.
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"Simple, clear, and persuasive, Breaking Through Bureaucracy contains a lot of good advice on how to make government agencies work better."—Aaron Wildavsky, University of California, Berkeley
"An invaluable overview of the way government can change. This book doesn't simply identify problems, it also provides solutions. Right on!"—Lowell P. Weicker, Jr., Governor of Connecticut"Breaking Through Bureaucracy provides a diagnosis of what inhibits effective governance and offers a highly workable remedy for those ills."—Stephen Goldsmith, Mayor of Indianapolis
"Simple, clear, and persuasive, Breaking Through Bureaucracy contains a lot of good advice on how to make government agencies work better." (Aaron Wildavsky, University of California, Berkeley)
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Book Description University of California Press, 1992. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110520078004
Book Description University of California Press. Hardcover. Book Condition: New. 0520078004 New Condition. Bookseller Inventory # NEW7.1954668