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Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
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Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.
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Book Description Productivity Press, 1996. Paperback. Condition: New. Seller Inventory # DADAX0527763160
Book Description Productivity Press, 1996. Paperback. Condition: New. Never used!. Seller Inventory # P110527763160
Book Description Productivity Press. PAPERBACK. Condition: New. 0527763160 New Condition. Seller Inventory # NEW99.0276046
Book Description Condition: New. New. Seller Inventory # STRM-0527763160
Book Description Productivity Press, 1996. Paperback. Condition: New. 1st. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0527763160n