Making Conflict Work: Harnessing the Power of Disagreement - Softcover

Coleman, Peter T.; Ferguson, Robert

Softcover

ISBN 10: 0544582748 ISBN 13: 9780544582743

Publisher: Mariner Books, 2015

Synopsis

“This book is a necessity . . . Read it.” —Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist
 
“Innovative and practical.” —Lawrence Susskind, cofounder, Program on Negotiation, Harvard Law School
 
Every workplace is a minefield of conflict, and all office tension is shaped by power. This book teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and to use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants and attorneys—anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, Making Conflict Work gives you the tools you need to achieve greater satisfaction and success.

“Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.” —Honorable David N. Dinkins, 106th mayor of the City of New York
 
“An excellent workbook-like guide.” —Booklist, starred review

About this title

Book Description

HMH hardcover 2014, previous ISBN 978-0-544-14839-0

From the Inside Flap

Take control of potentially destructive workplace conflict and transform it into a driving force for creativity, innovation, and meaningful change.

Every workplace is a minefield of conflict, and each day brings new challenges. How do you launch a new product when your team can’t agree on a basic concept? What do you do when a promotion turns your peers into your direct reports? How do you move ahead when you and your boss don’t see eye-to-eye?

Peter T. Coleman and Robert Ferguson, leading experts in the field of conflict resolution, argue that every conflict is shaped by the same inescapable force: power. To turn any conflict to your advantage, you must first understand the true power dynamics at play. Making Conflict Work teaches you how to identify the nature of a conflict, determine your power position relative to your adversaries’, and enact the best tactical approach for achieving your goals.

Coleman and Ferguson provide readers with versatile strategies for negotiating disputes at all levels of an organization. These tactics are equally effective for managers and assistants, consultants and attorneys, and anyone who has ever had a conflict with a colleague. Packed with helpful self-assessment exercises and step-by-step action plans to guide you through any problem, Making Conflict Work gives you the tools you need to become a stronger leader, a respected team member, and an agent of positive change in your organization.

Edition details

• Publisher: Mariner Books
• Publication date: 2015
• ISBN 10: 0544582748
• ISBN 13: 9780544582743
• Binding: Paperback
• Language: English
• Number of pages: 304