A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"

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9780595122592: A Paradigm of Customer Recovery:

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"

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About the Author:

Ken is the Escalation Manager for the Customer Support Organization of the Extended Care Solutions Group of McKesson HBOC. Ken has also been published in the Customer Service Industry Trade Journal, Customer Care and is a member of the International Customer Service Association (ICSA).

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Book Description iUniverse. Paperback. Book Condition: New. Paperback. 124 pages. Dimensions: 9.2in. x 6.1in. x 0.3in.Why would you want to primarily deal with Customer situations that have already went South The answer is another question, What would have happened or where would the Customer be without the focused effort This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780595122592

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