The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment

4 avg rating
( 1 ratings by Goodreads )
 
9780595806119: The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!

Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.

The Employees—Customers—Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.

The “Ten Commandments” discussed include the following:

  • Employee Champion
  • Customer Champion
  • Continuous Improvement
  • A Learning Organization
  • Leadership
  • Paradigm Shift
  • Corporate Goals, Not Individual Agendas

The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer—anyone seeking to have a successful management career!

"synopsis" may belong to another edition of this title.

About the Author:

Ajit Silva has an MBA from St. John Fisher College in Rochester, New York. He works for T-Mobile, and lives in Breinigsville, Pennsylvania, with his wife and son.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 23.95
US$ 20.09

Convert Currency

Shipping: US$ 5.12
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Silva, Ajit
Published by iUniverse (2016)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Paperback Quantity Available: 1
Print on Demand
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description iUniverse, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9780595806119_lsuk

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.09
Convert Currency

Add to Basket

Shipping: US$ 5.12
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Ajit Silva
Published by iUniverse (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description iUniverse, 2005. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IP-9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 24.04
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

3.

Ajit Silva
Published by iUniverse (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: 1
Print on Demand
Seller:
Rating
[?]

Book Description iUniverse, 2005. Book Condition: New. This item is printed on demand for shipment within 3 working days. Bookseller Inventory # GM9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 24.87
Convert Currency

Add to Basket

Shipping: US$ 3.53
From Germany to U.S.A.
Destination, Rates & Speeds

4.

Ajit Silva
Published by iUniverse, United States (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: 10
Print on Demand
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description iUniverse, United States, 2005. Hardback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****. Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The Ten Commandments discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!. Bookseller Inventory # APC9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 28.56
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Ajit Silva
Published by iUniverse, United States (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: 10
Print on Demand
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description iUniverse, United States, 2005. Hardback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The Ten Commandments discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!. Bookseller Inventory # APC9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 29.52
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Ajit Silva
Published by iUniverse, Inc.
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: > 20
Seller:
BuySomeBooks
(Las Vegas, NV, U.S.A.)
Rating
[?]

Book Description iUniverse, Inc. Hardcover. Book Condition: New. Hardcover. 120 pages. Dimensions: 9.1in. x 6.0in. x 0.7in.Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The EmployeesCustomersOwners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The Ten Commandments discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumeranyone seeking to have a successful management career! This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Bookseller Inventory # 9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 31.29
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Ajit Silva
Published by iUniverse (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description iUniverse, 2005. HRD. Book Condition: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Bookseller Inventory # IP-9780595806119

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 22.25
Convert Currency

Add to Basket

Shipping: US$ 11.90
From United Kingdom to U.S.A.
Destination, Rates & Speeds

8.

Ajit Silva
Published by iUniverse, Inc. (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: 1
Seller:
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description iUniverse, Inc., 2005. Hardcover. Book Condition: New. book. Bookseller Inventory # M0595806112

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 44.37
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Ajit Silva
Published by iUniverse, Inc. (2005)
ISBN 10: 0595806112 ISBN 13: 9780595806119
New Hardcover Quantity Available: 1
Seller:
Books Express
(Portsmouth, NH, U.S.A.)
Rating
[?]

Book Description iUniverse, Inc., 2005. Hardcover. Book Condition: New. 0. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Bookseller Inventory # 0595806112n

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 112.53
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds