The first research-based guide to developing courses that truly improve employee performance. Based on a study sponsored by the International Board of Standards for Training, Performance, and Instruction. Explains how to detect employee performance problems, identify their root causes, weigh the pros and cons of alternative remedies, and implement working solutions. Full of case studies, checklists, and charts, this practical guide will serve as a valuable resource for all instructional designers, trainers, and human resource managers charged with the responsibility of finding effective, lasting solutions to employee performance problems.
WILLIAM J. ROTHWELL is associate professor in The Department of Adult Education, Instructional Systems, and Workforce Education and Development at The Pennsylvania State University. He is the coauthor of Improving On-the-Job Training (1994) and Mastering the Instructional Design Process (1992), both from Jossey-Bass. H. C. KAZANAS is professor emeritus in the College of Education at the University of Illinois, Urbana-Champaign.
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