Turn Your Customer On

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9780615234236: Turn Your Customer On
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Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters.

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"We have found Turn Your Customer On to be an excellent source of specific, actionable ideas that we are using to take our game to the next level. I recommend this book to anyone ? looking for thought-provoking ways to delight your customers and grow your business." -- Peter Dunn "CEO, Steak n Shake"

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Other Popular Editions of the Same Title

9781933669021: Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You

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ISBN 10:  1933669020 ISBN 13:  9781933669021
Publisher: Literary Architects, 2006
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Book Description Perception Strategies, Inc. Paperback. Condition: New. 236 pages. Dimensions: 8.9in. x 6.0in. x 0.8in.Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9780615234236

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