Whack-a-Mole: The Price We Pay For Expecting Perfection

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9780615283074: Whack-a-Mole: The Price We Pay For Expecting Perfection
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We're going to hurt each other ... It's a fact of life, a cost of doing business. On the bright side, we can reduce the odds by embracing the concepts of Just Culture. Abandon our no harm, no foul approach to criminal liability, initiate meaningful tort reform by retiring the medical malpractice system, rewrite regulations and corporate policies that outlaw human error, reconsider society's perceptions of both wrongdoers and unjustly injured victims, and teach parents to think differently about their children's mistakes. Just Culture founder David Marx addresses regulators, attorneys, corporate CEOs, public policy makers, the media, and even parents to show that current social perspectives toward our inherent human fallibility have substantially hindered efforts to make the world a safer place to live. While his observations are primarily about American culture, the lessons are universal. Insightful, bold, and told through often humorous tales, Whack-a-Mole pushes readers to rethink accountability at work, at home, at play.

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From the Back Cover:

A systems engineer and high consequence industry consultant, David Marx, uses national, international and personal stories to outline the prevalence and complexities of human error. Arguing that our approach to human fallibility is flawed, Marx applies principles of a Just Culture model to topics such as medical malpractice reform, healthcare and aviation safety, human resources policies, and parenting. Rather than embracing a merely reactive approach to human error, Marx argues for holding people accountable based on the quality of their choices—not merely the positive or negative outcomes in any given situation. On a macro level, this would include retiring the medical malpractice system, re-evaluating tort reform objectives and incorporating error-reporting systems into healthcare and aviation sectors. On a micro level, Marx encourages readers to release their expectations of perfection and embrace personal accountability for choices they and their neighbors make daily.

From the Inside Flap:

We’re going to hurt each other—it’s a fact of life, a cost of doing business. On the bright side, we can reduce the odds. Abandon our “no harm, no foul” approach to criminal liability, initiate tort reform by retiring the medical malpractice system, rewrite regulations and corporate policies that outlaw human error, reconsider society’s perceptions of both wrongdoers and unjustly injured victims, and teach parents to think differently about their children’s mistakes. Marx addresses regulators, attorneys, corporate CEOs, public policy makers, the media, and even parents to show that current social perspectives toward our inherent human fallibility have substantially hindered efforts to make the world a safer, more enjoyable place to live. While his observations are primarily about American culture, the lessons are universal. Insightful, bold, and told through sometimes humorous tales, Whack-a-Mole pushes readers to rethink accountability—at work, at home, at play.

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