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Tactical communication in crisis incidents. Interpersonal crisis intervention skills when dealing with people in stressful situations. The book represents a core curriculum of essential police training. Training in interpersonal communications and training designed to develop the "emotional intelligence of police officers" is critical. Police must reflect the values of the communities they serve and protect people when confrontations between police and emotionally disturbed or drug-affected occur. This book was compiled and written by career Oregon police officers. Used in Portland State University and Portland Community College classroom programs.
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