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This book, based on wide practical experience, is designed to make executives familiar with the application and use of quality management tools, techniques and systems. It is the cost of failing to get it right first time which has lead so many top organizations towards TQM, but it is understanding the organizational, cultural and technical changes it demands that has given them their competitive edge. TQM (Total Quality Management) is a continuous company-wide process designed to improve the quality of products and services by influencing quality at every stage, rather than the traditional quality control single measurement process. The authors have looked at TQM from both quality management and HRM perspectives to try to give the most effective advice to managers: understanding quality, learning the lessons from the Japanese implementation of TQM, demonstrating that TQM is not a quick fix, and breaking each stage of the process into clearly defined objectives.
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Book Description Wiley-Blackwell, 1992. Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1826268
Book Description Wiley-Blackwell, 1992. Paperback. Condition: Fair. Sent within 24 hours. Expedited UK delivery available. Previous owners annotations/highlighting. Seller Inventory # BBI1895281
Book Description Blackwell Pub. PAPERBACK. Condition: Very Good. 0631187162 Books shipped daily. Professional seller. Seller Inventory # Z0631187162Z2
Book Description -. Paperback. Condition: Very Good. Total Quality and Human Resources: An Executive Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780631187165
Book Description Wiley-Blackwell 24/09/1992, 1992. Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780631187165
Book Description WileyBlackwell, 1992. Paperback. Condition: Good. Ex-library book in 'good condition but may have bookplate inside front cover and other library markings Ex-library book in 'good condition but may have bookplate inside front cover and other library markings; available immediately from a reputable and well rated UK bookseller - NOT sent from the USA; despatched promptly and reliably worldwide by Royal Mail. Seller Inventory # mon0000209493
Book Description Blackwell, 1992. Large Paperback. Condition: Good. Ex College library with book plate and stamps. Some overall wear. 288pp including index. Seller Inventory # 666004
Book Description Blackwell Pub. PAPERBACK. Condition: Good. 0631187162 cover differs, 1993 ed, staining to page ends. Seller Inventory # W0053719
Book Description Blackwell Pub, 1992. Paperback. Condition: Used: Good. Seller Inventory # SONG0631187162