The significance of facilities management, as a means of handling non-core business services, is now being recognised. This book offers a progressive view of how facilities management applies to organisations of all kinds, focusing in particular on the issues of customer satisfaction and value for money.
It bridges the gap between a theoretical treatment of the role of facilities management in supporting the core business of an organisation, and its implementation. It deals with the issues which all practitioners should consider before embarking on a particular plan.
The question of whether or not to outsource, health and safety issues, contract administration, service performance and measurement, and public-private partnerships are all given detailed treatment. Practice points and checklists are used to reinforce the many issues raised in the text.
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Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB is active in research, education and training in the fields of project management, construction management, surveying, information technology and facilities management. His publications are many, as are his research awards of which those in facilities management and workplace design and productivity are the more pertinent here. He earned his doctorate in the field of construction planning during his time in the Department of Construction Management & Engineering at the University of Reading in the UK, where he became Professor of Construction Management and Deputy Head. Brian Atkin continues as Visiting Professor at Reading and holds or has held professional appointments at the Royal Institute of Technology in Stockholm, Chalmers University of Technology in Gothenburg and the University of Hong Kong. He is a Director of Atkin Research & Development Limited, a management consultancy founded some years ago to help in raising company and project effectiveness in the construction sector.
Adrian Brooks BSc (Hons), MBA, ARICS is a chartered quantity surveyor with an MBA from City University Business School. Whilst working as a commercial manager for Bucknall Austin he procured maintenance and support contracts, subsequently developing a range of innovative procurement techniques for facilities services generally. In 1992 he joined the group’s facilities management company, FBA, developing strategies for a number of Government departments and private sector clients. He subsequently became FBA’s Consulting Director with the responsibility for consulting and the company’s research and development. Following formation of the Citex Group, he is now a Director of Citex Consulting. Adrian Brooks continues to provide strategic advice to organizations internationally and is a regular speaker on best practice techniques and facilities issues. He is the co-originator of Microscanfm, a unique facilities diagnostic tool.Review:
'The essential qualities of this book are its lucid presentation style and direct applicability of its contents' - Engineering, Construction & Architectural Management
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Book Description Wiley-Blackwell, 2000. Paperback. Book Condition: New. book. Bookseller Inventory # M0632054719