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The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series) - Hardcover

Czepiel, John A.; Solomon, Michael R.

 
9780669082739: The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)
Hardcover
ISBN 10: 0669082732 ISBN 13: 9780669082739
Publisher: Lexington Books, 1985
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Book by Czepiel, John A., Solomon, Michael R.

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Czepiel, John A.
Published by Lexington Books (1985)
ISBN 10: 0669082732 ISBN 13: 9780669082739
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Czepiel, John A.
Published by Lexington Books (1985)
ISBN 10: 0669082732 ISBN 13: 9780669082739
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