The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)

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9780669082739: The Service Encounter: Managing Employee/Customer Interaction in Service Business (Advances I Retailing Series)

Book by Czepiel, John A., Solomon, Michael R.

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Czepiel, John A., Solomon, Michael R.
Published by Lexington Books (1985)
ISBN 10: 0669082732 ISBN 13: 9780669082739
New Hardcover Quantity Available: 2
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Murray Media
(North Miami Beach, FL, U.S.A.)
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Book Description Lexington Books, 1985. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110669082732

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