Service Quality

3.67 avg rating
( 3 ratings by Goodreads )
 
9780669211528: Service Quality

To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.

"synopsis" may belong to another edition of this title.

About the Author:

Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was named managing director of Vingresor at the age of 32 and soon reversed that company's economic decline. In 1978 he became managing director of Linjeflyg, Sweden's major domestic airline, and in 1981 he took command as resident and chief executive officer of SAS, the consortium of the national airlines of Denmark, Norway, and Sweden. At both Linjeflyg and SAS his leadership turned heavy economic losses into healthy profits within a year. Mr. Carlzon is frequently invited to give talks and interviews worldwide on leadership and customer-oriented business strategies.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Stephen Brown; Evert Gummesson; Bo Edvardsson; Bengtove Gustavsson
Published by Lexington Books (1998)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Lexington Books, 1998. Hardcover. Book Condition: New. book. Bookseller Inventory # M0669211524

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 21.74
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Stephen Brown, Evert Gummesson, Bo Edvardsson, Bengtove Gustavsson
Published by Lexington Books (1998)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Lexington Books, 1998. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0669211524

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.25
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

3.

Brown, Stephen
Published by Rowman and Littlefield Publishers
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Rowman and Littlefield Publishers. Book Condition: New. Brand New. Bookseller Inventory # 0669211524

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 76.81
Convert Currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, Rates & Speeds

4.

Evert Gummesson, Bo Edvardsson
Published by Lexington Books, United States (1998)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 10
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Lexington Books, United States, 1998. Hardback. Book Condition: New. New.. Language: English . Brand New Book. To learn more about Rowman Littlefield titles please visit us at. Bookseller Inventory # ANB9780669211528

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 87.55
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Evert Gummesson, Bo Edvardsson
Published by Lexington Books, United States (1998)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 10
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Lexington Books, United States, 1998. Hardback. Book Condition: New. New.. Language: English . Brand New Book. To learn more about Rowman Littlefield titles please visit us at. Bookseller Inventory # ANB9780669211528

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 90.07
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Carlzon, Jan
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Quantity Available: > 20
Seller
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 1998. HRD. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # TR-9780669211528

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 94.67
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

7.

Brown, Stephen; Gummesson, Evert; Edvardsson, Bo; Gustavsson, Bengtove
Published by Lexington Books
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: > 20
Seller
Mediaoutlet12345
(Springfield, VA, U.S.A.)
Rating
[?]

Book Description Lexington Books. Hardcover. Book Condition: New. 0669211524 *BRAND NEW* Ships Same Day or Next!. Bookseller Inventory # SWATI2131983416

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 107.90
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

8.

Evert Gummesson, Bo Edvardsson
Published by Lexington Books, United States (1998)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 10
Seller
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Lexington Books, United States, 1998. Hardback. Book Condition: New. New.. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. To learn more about Rowman Littlefield titles please visit us at. Bookseller Inventory # BTE9780669211528

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 126.88
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Brown, Stephen Walter/ Gummesson, Evert/ Edvardsson, Bo/ Gustavsson, Bengtove
Published by Lexington Books (1990)
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 1
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Lexington Books, 1990. Hardcover. Book Condition: Brand New. 350 pages. 9.75x6.50x1.50 inches. In Stock. Bookseller Inventory # zk0669211524

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 122.22
Convert Currency

Add to Basket

Shipping: US$ 7.72
From United Kingdom to U.S.A.
Destination, Rates & Speeds

10.

Jan Carlzon
ISBN 10: 0669211524 ISBN 13: 9780669211528
New Hardcover Quantity Available: 1
Seller
AussieBookSeller
(SILVERWATER, NSW, Australia)
Rating
[?]

Book Description 1998. Hardcover. Book Condition: New. 0350th. Hardcover. To learn more about Rowman & Littlefield titles please visit us at To learn more about Rowman & Littlefield titles please visit us atShipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 350 pages. 0.721. Bookseller Inventory # 9780669211528

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 142.66
Convert Currency

Add to Basket

Shipping: US$ 37.00
From Australia to U.S.A.
Destination, Rates & Speeds