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Synopsis
A guide to improving business performance includes case studies of companies with a record of successful business practices
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About the Author
Robert Hiebeler is the Managing Director of KnowledgeSpace, Arthur Andersen's innovative approach to leveraging knowledge for its professionals and its clients. Over the past five years he has pioneered the development and deployment throughout Arthur Andersen of the Global Best Practices Knowledge Base, an effort that has captured best practices information from around the world in key business processes. In addition to implementing several productivity and quality Initiatives within Arthur Andersen he has consulted with hundreds of companies worldwide about the search for, and implementation of, best practices to improve business performance. He lives in Chicago, Illinois.
From Library Journal
The authors are consultants with the Arthur Anderson Company and share here a summary of the findings from Anderson's massive Global Best Practices Database. Narrated expertly by Cotter Smith, their study offers learning from thousands of businesses representing breakthrough thinking in customer service. Rather than presenting yet another mish-mash of theoretical customer service principles, the work instead presents practical, cutting-edge examples of what the authors call "best practices" that can be applied in any organization. The six key ideas covered here include understanding markets and customers, designing products and services, marketing and selling, producing and delivering products and services, and providing customer service. Numerous examples, along with additional discussions of the key processes, fill this solid, substantive work. Highly recommended for all libraries.?Dale Farris, Groves, TX
Copyright 1998 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherSimon & Schuster
- Publication date1998
- ISBN 10 0684834537
- ISBN 13 9780684834535
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages240
- Rating
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Best Practices: Building Your Business with Customer Focused Solutions
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Best Practices: Building Your Business with Customer Focused Solutions
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ISBN 13: 9780684834535
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Best Practices
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Hardcover. Condition: Good. Dust Jacket Condition: Good. For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource. Piece(s) of the spine missing. Due to age and/or environmental conditions, the pages of this book have darkened. Binding is moderately loose. Some pages are falling out. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123763128
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Best Practices: Building Your Business with Arthur Andersen's Global Best Practices
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Best Practices: Building Your Business with Arthur Andersen's Global Best Practices
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Simon & Schuster Ltd 15/01/1998, 1998
ISBN 10: 0684834537
ISBN 13: 9780684834535
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