The Geek Squad Guide to Solving Any Computer Glitch - Softcover

Stephens, Robert

Softcover

ISBN 10: 0684843439 ISBN 13: 9780684843438

Publisher: Touchstone, 1999

Synopsis

IT CAN'T CRASH, IT WON'T PUT YOU ON HOLD, AND IT NEVER TAKES LUNCH BREAKS.

• Your computer screen freezes after hours of work on the proposal due to your boas at 7 A.M.
  
• You try to save a masterpiece graph, and your computer reports "insufficient memory."
  
• You need a copy of your résumé for your interview in an hour, and the printer is printing in an alien language.
  
• Your computer "crashes," and you haven't got a backup.

If you've ever used a personal computer (and who hasn't), you know what these moments are like. Fear and frustration overwhelm you. You call every computer-savvy person you know, hoping that someone will provide the magic solution to save your document, your deadline, your job.
Now, saving the day for thousands of PC and Mac users alike, comes The Geek Squad Guide to Solving Any Computer Glitch. You're not a dummy or an idiot, but you do need help. In plain English and with a humorous flair, The Geek Squad Guide demystifies the most widely used hardware and software, offers quick fixes to common glitches, and provides smart maintenance advice to keep things running smoothly.
THE GEEKS WILL HELP YOU:

• decide what computer to buy
  
• set up reliable backup procedures
  
• troubleshoot problems with your computer, printer, modem, and other components
  
• got the most from your laptop, at home and on the road
  
• save time and money if you do need professional repair help
  
• find and install software upgrades yourself
  
• recover your data in almost any computing crisis

About this title

Review

The scenario: Your computer is acting "funny," so you load it in your car and take it to the "shop." One month later you pay a hefty $350 to replace what you read on the bill as, "lots of techno jargon and funky parts." To help you overcome this kind of situation and correct what may be easily solvable problems and learn how to fix things cheap, the Geek Squad, a.k.a. Robert Stephens and Dale Burg, soar to the rescue in The Geek Squad Guide to Solving Any Computer Glitch.

The tips and advice in this book (developed after helping thousands of real customers) include how to diagnose your computer in advance of getting pricey consulting and repair services. The authors help you get to know your computer and all of its component parts so that you'll feel comfortable explaining to a technical expert exactly what's ailing your machine and at the same time save your data--and a chunk of change.

One of the more clever "Action Jackson" tricks the squad advises is to slip a $20 spot (yes, just as you might do with a host at your favorite overcrowded restaurant) to a computer techie. For example, stop by Radio Shack and see if they'll replace your computer battery to combat a clock-battery problem. (The trick: fork out $20 to save $100 in tech-shop repair fees.) Another tip: offer the kid from the computer store $20 to copy your printer software on a disk (when faced with having to reinstall your printer driver and printer software without the software on hand).

For new users, this book is a good introduction--with light humor and hand-holding--to maintaining, diagnosing, and quick-fixing your machines, both Macs and PCs. If you've taken the plunge into a Linux OS, however, you'll find no superhero help here; you may also be annoyed by the computer poetry inserted throughout--although it does serve as a nice break from fiddling with file organization and diagnostic checks. For more heavy-duty technical guidance that's several steps up from basic hardware troubleshooting and maintenance, try Upgrading and Repairing PCs, The Unofficial Guide to PCs, or the MacWorld Mac Upgrade and Repair Bible --Brooke Gilbert

About the Author

Robert Stephens is the founder of the Geek Squad, a Minneapolis-based computer-service company that provides support with style. Stephens and his team of Special Agents have been featured in People, Newsweek, The Wall Street Journal, and on Good Morning America.

Edition details

• Publisher: Touchstone
• Publication date: 1999
• ISBN 10: 0684843439
• ISBN 13: 9780684843438
• Binding: Paperback
• Language: English
• Number of pages: 224