Items related to Free, Perfect, and Now: Connecting to the Three Insatiable...
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story - Hardcover
Synopsis
Explains how to improve customer service and satisfaction, includes steps to a better compensation system, and offers strategies for developing the customer connection
"synopsis" may belong to another edition of this title.
Review
Free, Perfect and Now tells how one CEO nearly quadrupled his company's market value through the power of the Internet and some daring management. Written by Bob Rodin, president of electrical distributor Marshall Industries, Inc., the book is about the struggle to give customers what they want: reduced prices, higher quality, and speedy service. "Who in the world is figuring out how to serve customers at a lower cost? Closer to perfect for your customers' changing values? Faster?" Rodin writes. "We ask ourselves those questions every day at Marshall." Rodin is renowned in the trade for overseeing the creation of an award-winning business-to-business Web site--launched in 1994, far ahead of the competition. A disciple of management guru W. Edwards Deming, Rodin describes his company's astonishing rise over six years. He changed the culture by ridding the company of contests and bonuses and freeing managers from meeting quarterly objectives. One of his most revolutionary moves: abolishing commissions for his 600-strong sales staff. As far as Rodin can determine, Marshall boasts the only major sales team in the U.S. that gets paid strictly by salary and profit-sharing. That means sales pros can move customers to the Internet without worrying about losing commissions. But Rodin cautions that the Internet also means relentless competition. Even as this book was released, Marshall lost a major customer and its stock price was cut in half--Rodin may need to work some magic again. This book is for senior executives, middle managers, and businesspeople open to some radical methods for expansion. --Dan Ring
About the Author
Robert Rodin is the former CEO and president of Marshall Industries. He is presently founder, chairman, and CEO of eConnections, and creator of the world's number-one business-to-business Web site, providing services, management, and infrastructure to create supply chain solutions.
"About this title" may belong to another edition of this title.
Search results for Free, Perfect, and Now: Connecting to the Three Insatiable...
Stock Image
Free Perfect and Now A CEOs Tr
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00079352642
Quantity: 1 available
Seller Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: Goodwill of Colorado, COLORADO SPRINGS, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. This item is in overall good condition. Covers and dust jackets are intact but may have minor wear including slight curls or bends to corners as well as cosmetic blemishes including stickers. Pages are intact but may have minor highlighting writing. Binding is intact; however, spine may have slight wear overall. Digital codes may not be included and have not been tested to be redeemable and or active. Minor shelf wear overall. Please note that all items are donated goods and are in used condition. Orders shipped Monday through Friday! Your purchase helps put people to work and learn life skills to reach their full potential. Orders shipped Monday through Friday. Your purchase helps put people to work and learn life skills to reach their full potential. Thank you! Seller Inventory # 466ZKQ000CWT
Quantity: 1 available
Seller Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: Greenworld Books, Arlington, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included. Seller Inventory # GWV.0684850222.G
Quantity: 1 available
Stock Image
Free, Perfect and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 41723312-6
Quantity: 1 available
Stock Image
Free, Perfect and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 41725493-6
Quantity: 2 available
Stock Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0684850222I2N00
Quantity: 1 available
Stock Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0684850222I4N00
Quantity: 1 available
Seller Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing. Seller Inventory # BSM.PE17
Quantity: 1 available
Stock Image
Free, Perfect and Now: A CEO's True Story
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003556255
Quantity: 2 available
Seller Image
Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands A Ceo's True Story
Published by
Simon & Schuster, New York, 1999
ISBN 10: 0684850222
ISBN 13: 9780684850221
Used
Hardcover
Seller: Kenneth A. Himber, Lebanon, NJ, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: As New. Dust Jacket Condition: As New. First Edition, First Printing. Book is a clean tight unmarked copy. Seller Inventory # 016064
Quantity: 1 available