Synopsis
A manager's primer to measurement systems reveals how to use them to track performance and facilitate necessary change, while keeping in mind their complexity and potential for abuse.
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About the Author
William A. Schiemann is President of Metrus Group, a Somerville, New Jersey-based consulting and research firm. He is a frequent speaker and has consulted globally on organizational transformation and strategic measurement for the past two decades. Dr. Schiemann has published widely in journals and contributed chapters to books on employee surveys and performance improvement.
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Bullseye! Hitting Your Strategic Targets Through High-Impact Measurement
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