This informative text will provide the reader with the critical skills needed to achieve superior levels of customer service in today’s competitive markets, ensuring that customers become and remain loyal. Offering guidelines for companies to develop their own governance best practices, this account integrates South African case studies that act as examples for professional advisors and academics alike. Courses in corporate strategy, business law, tax, accounting, and entrepreneurship will especially benefit from this comprehensive book.
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Advocate Leigh Hefer-Hendrikse is an executive member of Genesis Corporate Services CC and CAPTAX CC, where she specializes in litigation in commercial and property law. John W. Hendrikse is the CEO of Genesis Corporate Services CC and CAPTAX CC, specializing in corporate performance and turnaround strategies, business valuations, business broking, governance consulting, and management training.
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