Getting Past No: Negotiating with Difficult People

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9780712655231: Getting Past No: Negotiating with Difficult People

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

· Stay in control under pressure
· Defuse anger and hostility
· Find out what the other side really wants
· Counter dirty tricks
· Use power to bring the other side back to the table
· Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!
From the Trade Paperback edition.

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From the Inside Flap:

Dr. William L. Ury shows listeners how to overcome serious obstacles to negotiation. Whether dealing with an unruly teenager or an office bully, Dr. Ury's method will help listeners gain control in even the most difficult situations. Most importantly, GETTING PAST NO gets results.

About the Author:

William Ury is a negotiation expert from Harvard Law School's Program on Negotiation. He frequently gives seminars to companies such as IBM, AT&T and American Express and has served as a consultant to the White House, the State Department and the Pentagon.

"About this title" may belong to another edition of this title.

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Book Description Cornerstone, United Kingdom, 2011. Paperback. Book Condition: New. Language: English . Brand New Book. We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You ll learn how to: - STAY IN CONTROL UNDER PRESSURE - DEFUSE ANGER AND HOSTILITY - FIND OUT WHAT THE OTHER SIDE REALLY WANTS - COUNTER DIRTY TRICKS - USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE - REACH AGREEMENTS THAT SATISFY BOTH SIDES NEEDS Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don t have to get mad or get even. Instead, you can get what you want!. Bookseller Inventory # AB99780712655231

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Book Description Random House Business. Book Condition: New. 1992. New Ed. Paperback. This book provides a step-by-step method for negotiation that aims to ensure that satisfactory agreement is reached with even the most intransigent people. The author also co-wrote "Getting Past Yes". Num Pages: 176 pages. BIC Classification: JM; KJP; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 198 x 128 x 13. Weight in Grams: 130. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780712655231

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Book Description Random House Business, 1992. Book Condition: New. 1992. New Ed. Paperback. This book provides a step-by-step method for negotiation that aims to ensure that satisfactory agreement is reached with even the most intransigent people. The author also co-wrote "Getting Past Yes". Num Pages: 176 pages. BIC Classification: JM; KJP; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 198 x 128 x 13. Weight in Grams: 130. . . . . . . Bookseller Inventory # V9780712655231

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