A guide to cyber-communication explores the etiquette, vocabulary, and nuances of business e-memos, online meetings, newsgroup postings, chat room communications, and virtual dating.
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Sunny Baker runs a consulting firm specializing in marketing and business development for companies of all sizes. Her clients have included Intel, Microsoft, Apple, and Sprint. She has written more than 25 business and lifestyle books and is a regular contributor to The Journal of Business Strategy and other management publications.From Booklist:
Sixteen years ago, long before most of us ever knew what a "listserve" was, Norman Shapiro issued a report for the Rand Corporation called Toward an Ethics and Etiquette for Electronic Mail. Later, in the mid-1990s, the term netiquette was coined to describe protocols and guidelines for proper behavior when using e-mail, Internet chat rooms, and electronic bulletin boards. Most books about e-mail and the Internet now include a brief discussion of online etiquette. The Bakers, though, move beyond spelling out polite conventions to consider how to improve electronic communication. The Bakers have written nearly a dozen self-help guides on topics ranging from pasta to project management. Now they provide a thorough explanation of how to set up and use e-mail. They also discuss e-mail writing style and "grammar" before moving on to look at chat rooms, mailing lists, and bulletin boards. The Bakers then recommend ways of "putting yourself across online" at work, with friends and family, romantically, with clients and customers, in difficult situations, and on one's Web site. David Rouse
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Book Description Prentice Hall Press. Paperback. Book Condition: LIKE NEW. Like new, very light shelf wear. Bookseller Inventory # 2735290220
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Book Description Prentice Hall Press, Paramus, NJ, 2001. Soft cover. Book Condition: Very Good. Are Your Online Skills Helping - Or Hurting You. Computer technology has brought the language of communication to our fingertips. But it's a language that offers no room for error! Say it right and you can find professional success, strengthen relationships with friends and relatives, attract romance and even make money. Online communication has become the new language of commerce, work, education, friendship, romance and everyday conversation. Speak it fluently. *Way to Go!!!" Soft cover in fine condition. Text block clean and tight. No markings noted. First Edition per numbers line. Bookseller Inventory # 004167
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Book Description Prentice Hall Press, 2000. Paperback. Book Condition: Used: Good. Bookseller Inventory # SONG0735201641
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