Case management challenges require insight, responsiveness, and collaboration. Advanced case management strategy from IBM® unifies information, processes, and people to provide a complete view of the case. Case management provides advanced analytics, business rules, collaboration, and social software to create more successful case outcomes.
IBM case management is supported with IBM Case Manager, an advanced case management product that unites information, process, and people to provide a 360-degree view of case information. With Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. Using Case Manager enhances your decision-making ability and leads to more successful case outcomes.
This IBM Redbooks® publication introduces IT architects and IT specialists to the case management concept, its benefits, and how it is different from traditional business process management or content management. In addition, this book introduces the IBM Case Manager product, designing a case management solution, setting up the appropriate environment, and building and deploying the solution. In addition, it serves as a practical guide for IT professionals who are responsible for designing, building, and deploying case management solutions.
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