Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals

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9780739334355: Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed Brodow shows us how to settle conflicts amicably to reach a win-win solution every time.

Taking a page from the Marines’ Parris Island Boot Camp, Brodow drills listeners on the basic skills needed to master the art of negotiation. After completing Brodow’s basic training program, you will have learned how to:
Conquer your fear of confrontation and overcome the negative behaviors that hold you back
Identify and develop your personal negotiation style
Assess the other side’s strengths and weaknesses
Get the other side to make concessions without giving up any of your goals
Master the art of listening to understand the other side’s position and strengthen your own
Avoid getting sidetracked by personal or emotional issues
Create an atmosphere of trust in which the other party is a collaborator rather than a competitor
Break through impasses and close the deal

Using a wealth of examples from real-life encounters, Brodow demonstrates how to negotiate for things most listeners never knew were negotiable, such as department store purchases, medical costs, loan rates, phone bills, and credit card fees. He shows how to develop the skills and the confidence each of us need to negotiate successfully, and achieve our goals at work and in our personal lives.

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From the Author:

The cover photo was taken during Ed Brodow's keynote address to a large audience of corporate executives in Sao Paulo, Brazil.

From the Back Cover:

YOU NEVER STOP NEGOTIATING. Give yourself an edge. Learn the strategies and tactics that Ed Brodow teaches to the professional negotiators at Microsoft, Goldman Sachs, The Hartford, Learjet, Novartis, Hyatt, McKinsey, Philips, Starbucks, the IRS and the Pentagon.

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Ed Brodow
Published by Random House Audio (2006)
ISBN 10: 0739334352 ISBN 13: 9780739334355
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Book Description Random House Audio, 2006. Audio CD. Book Condition: Good. Abridged. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. Buy with confidence, excellent customer service!. Bookseller Inventory # 0739334352

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