Based on highly specific research and experience that covers a wide spectrum of managers and organizations, The Trusted Leader identifies the three critical types of trust that leaders need to master: strategic trust, organizational trust, and personal trust. It introduces a practical and effective formula for building organizational confidence, and provides a unique analysis of the obstacles to trust and the sources of resistance to the building of trust inside organizations. Through a series of interactive exercises, executives will learn how to determine where trust is missing and how it can be supplemented in people, departments, and even whole companies. Perhaps most timely are the book's series of diagnostic tools and skills that help executives rebuild trust that has been broken or betrayed.
As business insiders and authors Robert Galford and Anne Seibold Drapeau show, trust inside a company provides focus, fuels passion, fosters innovation, and helps employers to hire and retain the best employees. Trust inside, the authors argue, also builds trust outside by gaining credibility with today's skeptical consumer.
Trust is all too frequently overlooked in other leadership books, and is even more important today as companies face uncertain customer demands and the pressures to compete successfully in a whiplash market. Crises, restructurings, mergers, downturns, and executive departures are often trust-destroyers. The Trusted Leader examines those defining moments, and helps leaders turn such situations into trust-building experiences, creating a culture and legacy of trust throughout the organization at large.
Rich in true stories, examples, and practical advice, The Trusted Leader guides leaders on how to climb the ladder of trust and how to secure their legacy as trusted leaders. For managers of all levels, The Trusted Leader is the only comprehensive guide for building trust inside an organization -- the key to every company's long-term survival and success.
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"Since the bottom line is directly affected by people and how they feel about their work, The Trusted Leader shows us how building trust will keep the organization strong in the good times and the bad. The authors show us, through examples and lists, how to keep everyone working productively in a trust-based, positive atmosphere."
—Richard Robinson, Chairman, CEO & President, Scholastic Inc.
"Rob Galford and Anne Seibold Drapeau have illuminated an overlooked aspect of the leadership equation. The Trusted Leader is practical and insightful. Extremely relevant in these days of executive excess." — Richard G. Hamermesh, Professor, Harvard Business School.
"Most of the many books on leadership are either vapid or worse, promising a silver bullet that just doesn't exist. Galford and Drapeau focus on a simple, empowering truth -- employees' and colleagues' trust in managers yields success. This highly useful guide to leading by building and mobilizing trust is at once pragmatic and inspiring."—Carl Stern, CEO, Boston Consulting Group.
"In this excellent and timely book, Galford and Drapeau show us how leaders consciously build and preserve the trust of their colleagues subordinates. This book ought to be in the hands of every manager who is serious about driving the longer term success of their organization." —Jon Younger, Ph.D., Senior Vice President, Leadership Development National City Corporation
"None of us or our organizations will be as successful as we'd like to be unless we heed The Trusted Leader's advice to incorporate trust consciously and thoughtfully into our business practices and management approaches."—Michael Goss, Managing Director and Chief Administrative Officer Bain Capital, LLC
"This is precisely the right book at precisely the right time. Trust in American leaders hasn't been at such a low ebb since the Vietnam/Watergate era. Rob and Ann give clear direction on how trust will be rebuilt – on strategic, organizational, and personal levels. I expect their advice to become the touchstone for a whole new generation of leaders who will place trust at the center of their operational and personal values." —George Colony, CEO of Forrester Research.
"The Trusted Leader is extraordinarily well-written, engaging, and insightful about an ordinarily inscrutable topic. Building trust is the critical success factor of management, yet it is often nonexistent in today's world. This book is a must read for every MBA and anyone aspiring to move up the corporate ladder or holding a position of authority. Read it and succeed as a leader and a person." -- Rich D'Aveni, Professor, Amos Tuck Graduate School of Business at Dartmouth, author of HYPERCOMPETITION
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