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In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier?
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Book Description Free Press, 2005. Hardcover. Condition: New. Brand New!. Seller Inventory # VIB0743275950
Book Description Free Press, 2005. Condition: New. book. Seller Inventory # M0743275950
Book Description Simon & Schuster Ltd, 2005. Hardcover. Condition: Brand New. 368 pages. In Stock. Seller Inventory # zk0743275950