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In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier?
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- PublisherFree Press
- Publication date2005
- ISBN 10 0743275950
- ISBN 13 9780743275958
- BindingHardcover
- Number of pages368
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
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