Continuous Improvement Tools: Tools to Assist Analysis and Interpretation v. 2 (Richard Chang Collection: Quality Improvement) - Softcover
Synopsis
This Practical Guidebook is designed as a quick and easy-to-use reference to support your process-improvement activities. Read it when you or your team are working on an effort that stalled; unstructured; taking too long; in need of new ideas; or has failed in the past. In Continuous Improvement Tools Volume 1, seven popular planning, analysis, and interpretation tools were discusssed. Now in Volume 2, the authors continue the process by introducing eight additional tools (Tree Diagram, Pareto Chart, Sequence Flow Chart, Process Flow Chart, Scatter Diagram, Run Chart, Control Chart, and Histogram) that are used during the various stages of a quality-improvement effort. Volume 2 also features a highly understandable reading format that combines practical examples with concise explanations. Plus, forms and checklists at the end of each chapter help to answer the "Which tool should I use and why should I use it?" Everyone from frontline employees to executives will find the book's content accessible, practical, and full of ideas that can be applied immediately!
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About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780749416508
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