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Business Solutions on Demand: Transform the Business to Deliver Real Customer Value - Hardcover

 
9780749441722: Business Solutions on Demand: Transform the Business to Deliver Real Customer Value
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* Based on both IBM's own unique business transformation and those it has helped its clients to achieve

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About the Author:
Mark Cerasale is a Senior Consultant in IBM's Consulting Services organization. He specializes in customer management and e-business transformation, helping clients to improve business performance through innovation, operational efficiency and CRM.

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  • PublisherKogan Page Business Books
  • Publication date2004
  • ISBN 10 0749441720
  • ISBN 13 9780749441722
  • BindingHardcover
  • Number of pages288

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Cerasale, Mark, Stone, Merlin
Published by Kogan Page Business Books (2004)
ISBN 10: 0749441720 ISBN 13: 9780749441722
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