Daniel Zanetti, an acknowledged expert on the subject of winning and retaining customers, explores the ways in which sellers and service providers can reach and win over new customers in a wide range of industries including: hotels; salons; garages; supermarkets; health and leisure centers; insurance companies; fashion retailers; airlines; call centers and many more.
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Daniel Zanetti is an established author and co-owner of the training company, NeumannZanetti & Partner (NZP) that specializes in designing, delivering and providing follow-up for effective learning processes in the core areas of customer focus, leadership development and service quality. NZP was established in Switzerland in 1996, and is still based in Lucerne. Their clients range from well-known banks, insurance companies, IT firms and businesses, to internationally familiar names and brands in telecommunications, the automobile industry, and the hotel and tourism industry.Review:
"Illustrates just how far many firms still have to go in providing folk with an enjoyable customer experience." The Weekly News "Explores the ways in which you can reach and win over new customers. Packed with real-life stories of customer experiences, it illustrates how incredibly important customer satisfaction is, not only for attracting new business, but for building lasting relationships." Call Centre Focus Magazine "Emphasizes how important customer satisfaction is, not only for attracting new customers but also for building a lasting relationship which will ultimately shape the reputation of the company." Carmarthenshire Business
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Book Description Kogan Page Ltd, 2006. Paperback. Book Condition: Brand New. 144 pages. 8.25x5.50x0.75 inches. In Stock. Bookseller Inventory # zk0749445572