The Mindful International Manager: How to Work Effectively Across Cultures

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9780749469825: The Mindful International Manager: How to Work Effectively Across Cultures
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The Mindful International Manager
tackles the management situations that international managers have to handle every day. Written to be accessible to non-native English speakers, it quotes the experiences and insights of practicing international managers and describes differences and difficulties as well as the skills and competences.

Equipping readers with the techniques and knowledge to motivate and manage their teams, this book shows how to clarify local vs. international roles, support and develop a team, organize and coordinate boundaries of time and distance, and win commitment toward common goals. It contains exercises, best practice advice, quotes from practicing managers from around the world, and a glossary of difficult terms.

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About the Author:

Jeremy Comfort founded York Associates, UK, nearly thirty years ago.  He has trained and coached hundreds of teams and individuals about the challenges of working internationally.

Peter Franklin is a professor of intercultural business and management communication at HTWG Konstanz University of Applied Sciences in Germany.  He also teaches at MBA programs in Germany, Britain, China and Switzerland.

Review:

"Conversational and immediately accessible to anyone who is new to the content...great care has been taken in these pages to talk the way people talk in the real world and to relate theory to practice." (Craig Storti author of "The Art of Crossing Cultures")

"[A] very accessible and practical guide that supports managers in their complex international work...remarkable chapters on feedback and conflict." (Vincent Merk Eindhoven Technical University, Netherlands)

"[T]he perfect handbook for individuals that interact with and manage diverse workforces... provides an easy to understand breakdown of cultural variation in the workplace and provides best practices built soundly on intercultural theories... Comfort and Franklin have created a useful management guide which individuals may use to improve productivity within the work environment by focusing on creating a universal work culture built on the strengths and competencies of employees." (SIETAR Baltimore)

"This is not only a valuable handbook for managers who work in international or intercultural contexts; it is also ideal for preparing those who are soon to do so.  Comfort and Franklin's lucid exposition of key concepts, their judicious use of relevant case studies and their emphasis on best practice combine to make this an optimal textbook for my graduate students in international courses of study.  This book definitely belongs in students' backpacks as well as in managers' briefcases." (James R. Chamberlain Bonn-Rhein-Sieg University of Applied Sciences, Germany)

"The Mindful International Manager addresses a more experienced management population, who has perhaps been managing for a number of years and is now being increasingly exposed to international project teams or working abroad.  As such, it has more in-depth (and very realistic) case studies with suggested solutions, and carefully distinguishes between national culture, organisational culture and personality or individual preferences.  I really liked the way each chapter was structured: an explanation of cultural differences and similarities, then a description of the key competencies required to handle these differences, followed by a guidance to develop best practice." (Sandra Ionescu The Culture Broker)

"Managers in all areas are under pressure to act with increasing certainty in a business environment that is increasingly uncertain.  As this book demonstrates with rigorous but accessible advice, mindfulness is one of the keys to resolving this paradox.  If managers can be more aware of their own behaviour and the behaviour of others, they will be better able to take advantages of the possibilities open to them.  This book provides managers with practical advice and case studies and, above all, with food for thought for those who want to improve their international effectiveness." (Ian McMaster Editor-in-Chief, Business Spotlight magazine)

"[A] first-rate book...really useful, even for managers with a lot of international experience." (Ludger Opgenhoff former Marketing Director Europe, DHL Express)

"The book carefully analyses what it means to be interculturally competent and helps the reader to understand the role of culture in such key areas as organization and change management, management style, communication, feedback and dealing with conflict, as well as taking advantage of diversity.  It is based on the extensive knowledge of the authors and experience of international managers.  It encourages observation and reflection, rather than quick-fix solutions.  Above all, it goes out of its way to avoid harmful stereotyping." (Robert Gibson Siemens AG)

Praise for the previous edition:

"The book presents readers with information on skills and competencies the successful international manager needs and also invites them to complete cases and exercises designed to encourage reflection on their own behavior.  This book has a variety of uses.  While best placed in the context of executive training and development, it could also be a supplemental text in a communications class...provides an excellent overview for any manager dealing with diverse cultures or international assignments, and it can easily be read and understood without the guidance of an instructor." (Lizabeth A. Barclay Business Communication Quarterly)

"An attractive presentation and considerable white space make the book easy to read, particularly for the many of us who have now consume more print in pixels than in ink. The authors, both interculturalists of experience and stature, have taken care to make the book interactive, encouraging us to apply the ideas contained to our own person and our experiences. It frequently asks us to assess the degree to which we find ourselves culturally inclined to or engaged in ranges of behavior, belief, concepts and practices." (George Simons www.diversophy.com)

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