Proven strategies for handling stressful situations and defusing tensions.
"synopsis" may belong to another edition of this title.
ROBERTA CAVA owns training companies in Canada, the United States, and Australia. Based in Australia, she offers 65 different seminars worldwide, including her favorite: “Dealing with Difficult People,” which has been presented to over 65,000 participants. She is a career counselor and Human Resource specialist.
"About this title" may belong to another edition of this title.
US$ 7.20 shipping from United Kingdom to U.S.A.
Destination, rates & speedsSeller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Condition: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Seller Inventory # wbs7155777130
Quantity: 1 available
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # wbs3926930868
Quantity: 1 available
Seller: AwesomeBooks, Wallingford, United Kingdom
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780749910914
Quantity: 2 available
Seller: Lomond Sales, Helensburgh, ARGYL, United Kingdom
Roberta Cava's book will benefit everyone who has to deal with irate, rude, impatient or aggressive people. Whether they are frustrated customers, irritating subordinates, manipulative bosses or non-communicative co-workers there are proven strategies here for handling stressful situations and defusing tensions calmly and professionally. This book is n near fine condition with only a couple of tiny creases to the corners. Otherwise the cover remains crisp and all pages are clean and unmarked throughout. Seller Inventory # ABE-1755530694497
Quantity: 1 available
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1364856
Quantity: 1 available
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Seller Inventory # CHL10036310
Quantity: 1 available
Seller: Bahamut Media, Reading, United Kingdom
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780749910914
Quantity: 2 available
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-C-006-02896
Quantity: 1 available
Seller: Aardvark Rare Books, Bucknell, SHROP, United Kingdom
paperback. Condition: Very Good. **PAPERBACK** No stamps or inscriptions; clean condition. Seller Inventory # mon0000346927
Quantity: 1 available
Seller: Jenhams Books, Dundee, United Kingdom
Paperback. Condition: Very Good. Very Good or better condition, Near Fine. This book is in stock now, in our UK premises. Photos of our books are available on request (dustjacket and cover illustrations vary, and unless the image accompanying the listing is marked 'Bookseller Image', it is an Abebooks Stock Image, NOT our own). BUYERS OUTSIDE UK please also note the following: 1. shipping rates apply to packets of 750g and under, and should the packed weight of an item exceed this we reserve the right to ship via 'Economy', or request extra postage prior to fulfilling the order, or cancel 2. many countries apply import or other taxes - these are the buyers responsibility; we may ask for extra payment to cover any taxes which we have to pay 'up front' on the buyer's behalf. Seller Inventory # mon0000115561
Quantity: 1 available