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Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.
It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Shows to understand quality management systems, tools and techniques
Assesses the cost of quality
Demonstrates how to promote quality amongst your team members
"synopsis" may belong to another edition of this title.
All organisational contexts and sizes of business are covered, for example public, private and voluntary sectors, and large and small businesses. Real life case studies include Quality Award winners Coca Cola, Nortel NI and BT.'Managing Quality' places strategic emphasis on how quality initiatives fit within the business, highlighting strategic performance measurement techniques such as Balanced Score Card, Six Sigma Programmes and the development of Quality Systems standards to incorporate environmental and measurement issues.About the Author:
Director of Customer Support, Shorts Missile Systems.
George Wilson, Senior Quality Executive, Northern Ireland Quality Centre.
"About this title" may belong to another edition of this title.
Book Description Routledge, 1994. PAP. Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Seller Inventory # F9-9780750618236
Book Description Routledge, 1994. Paperback. Condition: NEW. 9780750618236 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Seller Inventory # HTANDREE0224320
Book Description Butterworth-Heinemann, 1994. Paperback. Condition: Brand New. 256 pages. 9.00x6.00x0.75 inches. In Stock. Seller Inventory # __075061823X
Book Description Routledge. Condition: BRAND NEW. BRAND NEW Softcover - This title is now printed on demand - please allow added time for shipment! A Brand New Quality Book from a Full-Time Veteran Owned Bookshop in business since 1992!. Seller Inventory # 3496616
Book Description taylor & francis, 1994. Paperback. Condition: New. Seller Inventory # DADAX075061823X
Book Description taylor & francis, 1994. Condition: New. book. Seller Inventory # M075061823X
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Book Description Condition: New. New. Seller Inventory # STRM-075061823X
Book Description Routledge 1994-07-07, 1994. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 4-5 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Seller Inventory # NU-TNFPD-00046197
Book Description taylor & francis, 1994. Paperback. Condition: New. 1. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 075061823Xn