Managing Quality (Institute of Management Diploma)

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9780750618236: Managing Quality (Institute of Management Diploma)
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Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.

It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Shows to understand quality management systems, tools and techniques
Assesses the cost of quality
Demonstrates how to promote quality amongst your team members

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From the Publisher:

All organisational contexts and sizes of business are covered, for example public, private and voluntary sectors, and large and small businesses. Real life case studies include Quality Award winners Coca Cola, Nortel NI and BT.'Managing Quality' places strategic emphasis on how quality initiatives fit within the business, highlighting strategic performance measurement techniques such as Balanced Score Card, Six Sigma Programmes and the development of Quality Systems standards to incorporate environmental and measurement issues.

About the Author:

Director of Customer Support, Shorts Missile Systems.

George Wilson, Senior Quality Executive, Northern Ireland Quality Centre.

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9780750648370: Managing Quality

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ISBN 10:  0750648376 ISBN 13:  9780750648370
Publisher: Butterworth-Heinemann Ltd, 2005
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