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'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.
Organizational excellence must be integrated into the strategy of businesses through an understanding of the key business processes and development of the people. Once the processes are identified they must be prioritised into those that require continuous improvement, those which require re-engineering or redesign, and those which lead to a complete re-think or visioning of the business.
Performance based measurement of all processes and people development activities is necessary to determine progress so that the vision, goals, mission, and critical success factors (CSFs) may be examined and reconstituted if necessary to meet new requirements for the organisation and its customers, internal and external. This forms the basis of a new implementation framework for organization, which in turn forms the structure of 'Total Organizational Excellence'.
Based on many years of research and case study work in the European Centre for Business Excellence (EC for BE): the research and development division of Oakland Consulting PLC, Total Organizational Excellence is ideal for MBA students as well as providing an invaluable guide for practising managers to its implementation internationally.
John Oakland is Executive Chairman of OAKLAND Consulting PLC and the author of the best selling 'Total Quality Management'.
From the best selling author of Total Quality Management
Tested amongst practitioners at a series of conferences
Suitable for MBA students as well as practising managers
"synopsis" may belong to another edition of this title.
'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.'
'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'
Jeremy Kourdi, Professional Manager. July 1999
"About this title" may belong to another edition of this title.
Book Description Butterworth-Heinemann, 1999. Condition: Good. illustrated edition. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP76574156
Book Description A Butterworth-Heinemann Title, 1999. Hardcover. Condition: Used; Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI2436675
Book Description A Butterworth-Heinemann Title, 1999. Hardcover. Condition: Used; Good. **Simply Brit** Shipped with Premium postal service within 24 hours from the UK with impressive delivery time. We have dispatched from our book depository; items of good condition to over ten million satisfied customers worldwide. We are committed to providing you with reliable and efficient service at all times. Seller Inventory # 1187231
Book Description Butterworth-Heinemann Ltd, 1999. Hardcover. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Seller Inventory # mon0001759038
Book Description Butterworth-Heinemann, 1999. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0750632097-2-4
Book Description A Butterworth-Heinemann Title, 1999. Condition: Very Good. 1584609160. Seller Inventory # U9780750632096
Book Description A Butterworth-Heinemann Title, 1999. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. Seller Inventory # 7993779
Book Description A Butterworth-Heinemann Title, 1999. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. Seller Inventory # 7993780
Book Description A Butterworth-Heinemann Title 03/02/1999, 1999. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780750632096
Book Description A Butterworth-Heinemann Title 03/02/1999, 1999. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780750632096